Dedicated to serving the needs of those in the behavioral health and addiction treatment communities, and others who have complex, chronic health conditions, Genoa Healthcare is the largest provider of pharmacy, outpatient telepsychiatry, and medication management services. With over 15 years of experience, Genoa Healthcare serves more than 650,000 individuals annually and fills more than 16 million prescriptions per year. They are the fifth largest drug chain in the United States with over 400 pharmacies located onsite within community mental health centers. Their mission is to deliver outstanding value to consumers and partners by improving the quality of life for individuals living with behavioral health and other complex health issues through a higher level of pharmacy and telepsychiatry services.
Genoa’s business is a real-life, mission-critical operation. The patient populations they serve have challenging and complex behavioral health and addiction issues, meaning that they rely on Genoa’s timely ability to properly dispense medication. The company was growing operations exponentially, both organically and through acquisition. They had outgrown the capabilities of their technology operations, managed IT infrastructure, and service desk vendors. Genoa needed a solution that would ensure the right providers were engaged to limit risk and support their business as they grew. John McConnell, CIO, was aware of the challenges. “We needed to make changes. While we have an incredible staff, we don’t do these types of evaluations. Our in-house staff did not have the technological depth, experience, or expertise to evaluate the vendor marketplace. We didn’t have the time to learn on our own or create a due diligence process, and hiring a team for the short term didn’t make sense.” Genoa would require HIPAA compliant providers of services to include datacenter hosting, cloud computing, a national network, security, and an IT service desk. The solution set had to reflect the critical 24×7 nature of their business. Genoa consulted with UPSTACK to design a strategy and solution for next generation services and provided due diligence on potential vendors.
“My CEO and CFO were thrilled with the results we got. Moving to the cloud isn’t that hard when you have the right partners, like UPSTACK.
– John McConnell, CIO, Genoa Healthcare
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UPSTACK aligned Genoa’s strategy and culture in collaboration with their C-Level leadership and stakeholders to define business, technical, and compliance requirements that could scale with exponential growth. While keeping Genoa anonymous, UPSTACK independently produced market intelligence assessments for each solution set, initially identifying 33 vendors best suited for a variety of the requirements. UPSTACK’s process ensured there were no distractions from disruptive vendor sales teams, allowing the client to be hyper-focused on their end-goals. UPSTACK provided workshops to gather requirements and collaborate with Genoa’s staff. Then, UPSTACK provided a consolidated operating model and independent solution design to ensure scalable standardization that exceeded HIPAA levels, with HITRUST level compliance. The UPSTACK team interviewed and evaluated potential vendors and then made recommendations to the Genoa team. Services included:
Leveraging optimized vendors through UPSTACK’s process, Genoa has created a sustainable, compliance driven best-of breed solution that allows the company to grow without being limited by legacy operations and compliance liabilities. SLAs and contract flexibilities were dramatically improved further reducing risk to Genoa. Genoa can now roll out new pharmacies faster and expand their business with new confidence. Hard savings of over $20 million will be achieved during the first five years of implementation. Initial savings of $200K a month were achieved with $1.4M in cost avoidance. The new operation is highly superior with huge gains in resiliency and ability to supporting compliance. Genoa avoided the need to hire approximately twelve non-revenue producing IT staff and alternatively invested that spend. Genoa now benefits from improved process, procedure, and governance that will support the exponential growth of their business.
UPSTACK helps businesses cut technology costs, deploy faster systems, and simplify vendor decisions, at no cost to you. Talk to an UPSTACK advisor today and get matched with the vendors that actually fit your needs, plus receive access to a technology management dashboard that helps eliminate zombie spend, kills vendor sprawl, and gives you full visibility into your tech stack.
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