Virtual assistant and artificial intelligence (AI) company NextIT wanted to do for healthcare what it had for Alaska Airlines (“Ask Jenn”), GoArmy.com (“Sgt. Star”) and others: Helping customers navigate complex issues with a friendly voice. From digital recruiters to financial assistants and travel agents, NextIT’s services help answer tough questions, easily.
However, NextIT found that expanding into healthcare might not be so easy. With over 120 million records breached in 2015, healthcare companies are challenged by conflicting interests: Improving patient access to data while securing protected health information (PHI) from breach. Compounded by an aggressive go-to-market schedule, NextIT quickly needed expert partners in healthcare compliance and infrastructure scalability.
“UPSTACK was superb at finding the right solutions and experts for our business. This is the real-world consulting we needed to move confidently forward.
– Tracy Malingo,
President, NextIT
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Evaluating the market for culture, performance, price, and supportability, UPSTACK dramatically reduced the time to perform comprehensive due diligence on a healthcare compliance partner. UPSTACK analyzed the full cloud economic model for business agility, addressing the impact of labor, risk, and technology.
Services included:
NextIT’s healthcare AI assistant application connected with clients and improved patient outcomes for millions of Americans. It keeps protected health information safe, secure, and compliant. Their new vendor defers risk, promotes a new culture of compliance, and meets NextIT’s demanding timeline.
Results included:
UPSTACK helps businesses cut technology costs, deploy faster systems, and simplify vendor decisions, at no cost to you. Talk to an UPSTACK advisor today and get matched with the vendors that actually fit your needs, plus receive access to a technology management dashboard that helps eliminate zombie spend, kills vendor sprawl, and gives you full visibility into your tech stack.
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