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Bolstering the technological proficiencies of staff has to be a collaborative process with the workers on the ground, rather than a top-down dictation, at a time of voluminous market change.

In this episode of The HR Leader Podcast, host Jerome Doraisamy speaks with Grant Thornton head of digital capability and enablement Jemma Hirst about her background in L&D, what’s inspiring large businesses to invest time and energy into AI capability uplifts, the challenges in doing so, how Grant Thornton undertook the process of uplifting the workforce’s AI capabilities, the need for bottom-up feedback rather than top-down communication, the need for a people-led approach, lessons learnt, and guidance to other businesses in learning from Grant Thornton’s successes.

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