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Research: When Consumers Have More Control Over Ads, They...
Siddharth Bhattacharya, Debashish Ghose, Gordon Burtch · 2026-06-03 · via HBR.org

by Siddharth Bhattacharya, Debashish Ghose and Gordon Burtch

June 3, 2026

J Studios/bodym/Getty Images

Summary.   

Streaming platforms have long relied on a captive-audience advertising model that interrupts viewers and increasingly drives frustration, disengagement, and subscriber churn. While many platforms

For most of the internet’s history, online advertising has operated on a captive-audience model: consumers sit still while platforms push ads at them. The model has been profitable, but it is increasingly costly for both sides: 70% of consumers find digital ads annoying; most find more than 5 minutes of ads an hour unacceptable; nearly 1 in 5 (18%) consumers always use ad blockers for streaming content; and 37% of U.S. consumers have canceled a subscription specifically because of ads. In Q1 2025 alone, monthly cancellations rose at Netflix, Prime Video, and Disney+.

Read more on Advertising or related topics Consumer behavior and Technology and analytics