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Concentrix

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Concentrix Circle – Retail
Stephan Rach · 2026-04-24 · via Concentrix

Concentrix Circle

NIKE CAMPUS

The Future of CX

2nd Annual Executive Gathering

June 10

8:00 AM–4:00 PM

One Bowerman Drive
Beaverton, Oregon

An invitation-only, peer-led conversation for CX leaders reimagining care, navigating AI, and redefining differentiated service. 

During a moment of real disruption for customer care, CX executives are looking to their peers, not playbooks, for clarity. The Future of CX brings together senior leaders for candid conversations on what’s working, what’s not, and what’s next across customer experience and care. 

What CX leaders are talking about today 


What CX leaders are talking about today 


Session topics will include: 

  • How concepts like unreasonable hospitality are making their way into the strategies of customer care leaders 
  • Redefining live support and CX excellence in complex, high-stakes environments

     The evolving CX, product, and engineering operating model  

  • Where and why AI delivers measurable impact in customer care or falls short 
  • Executive-level lessons from recent AI deployments 

The day concludes with a private tour of the Nike campus, access to the Nike Employee Store, and an intimate networking dinner.

A preferred group rate of $169 per night, including breakfast, is available at the AC Hotel Beaverton through May 27.