惯性聚合 高效追踪和阅读你感兴趣的博客、新闻、科技资讯
阅读原文 在惯性聚合中打开

推荐订阅源

GbyAI
GbyAI
博客园 - 三生石上(FineUI控件)
S
Securelist
U
Unit 42
The Cloudflare Blog
奇客Solidot–传递最新科技情报
奇客Solidot–传递最新科技情报
Simon Willison's Weblog
Simon Willison's Weblog
让小产品的独立变现更简单 - ezindie.com
让小产品的独立变现更简单 - ezindie.com
cs.CV updates on arXiv.org
cs.CV updates on arXiv.org
Threat Intelligence Blog | Flashpoint
Threat Intelligence Blog | Flashpoint
B
Blog
T
Tenable Blog
The Hacker News
The Hacker News
The Register - Security
The Register - Security
IT之家
IT之家
博客园 - 【当耐特】
Spread Privacy
Spread Privacy
P
Privacy & Cybersecurity Law Blog
博客园_首页
T
Tailwind CSS Blog
人人都是产品经理
人人都是产品经理
C
Cybersecurity and Infrastructure Security Agency CISA
Know Your Adversary
Know Your Adversary
NISL@THU
NISL@THU
OSCHINA 社区最新新闻
OSCHINA 社区最新新闻
阮一峰的网络日志
阮一峰的网络日志
T
Tor Project blog
C
CERT Recently Published Vulnerability Notes
Apple Machine Learning Research
Apple Machine Learning Research
Stack Overflow Blog
Stack Overflow Blog
T
Threat Research - Cisco Blogs
T
The Exploit Database - CXSecurity.com
V
Vulnerabilities – Threatpost
A
Arctic Wolf
cs.CL updates on arXiv.org
cs.CL updates on arXiv.org
V
V2EX
aimingoo的专栏
aimingoo的专栏
大猫的无限游戏
大猫的无限游戏
Scott Helme
Scott Helme
L
LINUX DO - 热门话题
Cyberwarzone
Cyberwarzone
V
Visual Studio Blog
月光博客
月光博客
爱范儿
爱范儿
钛媒体:引领未来商业与生活新知
钛媒体:引领未来商业与生活新知
美团技术团队
G
GRAHAM CLULEY
cs.AI updates on arXiv.org
cs.AI updates on arXiv.org
H
Heimdal Security Blog
K
KPMG report finds enterprise disconnect between AI and its ROI | CIO

Concentrix

Why “We’ll Secure It Later” Is the Most Expensive AI Decision You Can Make - Concentrix The AI Graveyard: 10 Ways Promising Pilots Die in Ops - Concentrix Concentrix Recognized for Building a People-First Culture Worldwide The Future of CX - Concentrix US Real Estate Firm Drives $750K Savings with GCC From AI Investment to CX Results: What Enterprise Leaders Need to Know - Concentrix Global Bank Identifies $4M Savings Through CX Transformation Concentrix Turns Everyday Action into Sustainability Progress at Scale UK Bank Achieves £42.5M Savings Through AI & Data Hub Construction Firm Delivers 8 Products with GCC Travel Has Recovered. It Hasn’t Caught Up. Turning ESG Compliance Risk into a Strategic Imperative Driving Carbon Transparency With Data-Led ESG Intelligence - Concentrix AI in Sales: 6 Fails That Stall Adoption - Concentrix The Analytics Catalyst -  A Practical Framework for Data & AI Maturity Legacy Systems Are the Real Enemy of Fraud Prevention - Concentrix ESG Reporting for Utilities: Audit-Ready Carbon Data ESG Reporting for Utilities: Audit-Ready Carbon Data ESG Data Transformation for Energy Firms - Concentrix ESG Data Transformation for Energy Firms - Concentrix Transforming Healthcare Experiences Through Intelligent CX and AI - Concentrix The Glasswing Epoch: Frontier AI & Enterprise Cybersecurity - Concentrix Transforming Healthcare Experiences Through Intelligent CX and AI - Concentrix AI in Production: Why It Fails Outside Pilots - Concentrix Analyze the Complaints First: Why Failure Intelligence Must Shape AI-Driven Experiences - Concentrix Concentrix Earns Comparably Recognition in Q2 2026 for Leadership and Career Growth Excellence AI-Powered B2B Sales Engine Driving SMB Growth at Scale AI-Powered B2B Sales Engine Driving SMB Growth at Scale Breaking the Barrier to AI at Scale The Truth Behind the Headlines: Frontier AI & The New Era of AI Security Agentic AI in Complaint Management Loyalty in Travel: What the OTA of Today Can Realistically Learn from Proven Models From Cyber Defense to Trust Defense: The New Era of AI Security 37th Annual ACFE Global Fraud Conference Concentrix Earns a Spot on the Fortune 500® for the Third Year Running Summit Recap: Unveiling the New World of Adobe CX Concentrix Achieves Platinum Status in NiCE 360 Partner Program Leaving Money on the Table: Where Top Online Travel Agencies Find Post-Sale Opportunities Redefining the Enterprise AI Operating Model The Time is NOW to Fix Blind Spots in Provider Data Management From Segments to Signals: The Real Work Behind AI Powered Personalization in Loyalty What really happens to contact volumes during Black Friday? NiCE World London 2026 Great Demo. Where’d it Go? This is Where Digital Transformation Fails NiCE World 2026 The Real Economics of Peak: How to break the linear link between orders and headcount Future of Work with AI: Reinventing Work in the Age of Intelligent Systems Adopting Differentiated Service Models for High-Value Travelers Operational Risk Is the New Growth Bottleneck Concentrix Launches iX360 in Manila to Advance Intelligent Experiences Concentrix iX Hero™ Wins TMC’s 2026 Customer Product of the Year Concentrix: Salesforce Chatbot Automation for Contact Center Concentrix: Integrated Human Experience Platform for Healthcare How to Solve the Temporary Workforce Problem: Designing for people who won’t be hanging around - Concentrix AI-Powered Translation Boosts CSAT for E-Commerce Brand From Cold Calls to Closed Deals: Boosting Sales for a Vacation Club Reinvent Your Operating Model with Agentic AI | Webinar Mobile Customer Experience Across Europe and the U.S.: Steps to Improving NPS Lead the shift: Reinvent your operating model with agentic AI The Real Economics of Peak: How to break the linear link between orders and headcount - Concentrix Concentrix: Agentic AI Automation for Enterprise Operations Concentrix Circle – Retail Peaks Without Pain: The retail leader’s pre-peak checklist - Concentrix AI-Powered Remittance Operations Transformation Dynamicscon 2026 Beyond Modernization: Engineering a Secure, Mission-Critical Contact Center - Concentrix Determine Your Enterprise’s Data Risk Concentrix Reaffirms Commitment to Improving the Climate through Net-Zero Emissions by 2050 Are your sales analytics adrift at sea? Peak without Pain: The operating blueprint that makes peak predictable, resilient, and boring The Architecture of Trust Alphabet One Connect Google Summit Your Operations Need an AI-Friendly Makeover Chargeback Management: Why Filing the Dispute Is Only the Beginning Concentrix and Think Human Deepen Global Impact Through Education and Climate Action AI in Content Moderation: Striking the Right Balance in Trust and Safety Operations Agentic AI vs Generative AI: The Future of Enterprise Operations Concentrix Wins Artificial Intelligence Excellence Award for iX Hero™ AI Tools for Sales Reps That Actually Drive Revenue Digital Fraud Prevention: Why Stopping Website Fraud Isn’t Enough Concentrix Agentic Operating Framework Honored with Artificial Intelligence Excellence Award Concentrix Recognized in Q1 2026 Comparably Awards for Workplace Excellence
From AI Investment to CX Results: What Enterprise Leaders Need to Know - Concentrix
Leo Da Costa · 2026-07-11 · via Concentrix

Webinar

From AI Investment to CX Results: What Enterprise Leaders Need to Know

Leadership wants to see handle times, containment rates and cost-per-interaction improve…and the tolerance for inconclusive pilots is running out.

Some organizations are getting there. The ones making progress aren’t necessarily working with bigger budgets. They’re aligning the right combination of CX platform, transformation expertise and secure enterprise infrastructure to move from pilot programs to scaled operational impact.

Powered by three critical layers: NiCE brings the CX platform and AI foundation. Concentrix delivers the transformation and execution expertise. Google Chrome Enterprise provides the secure infrastructure to support AI adoption across distributed workforces.

What You’ll Learn

  • How to move AI initiatives from pilot to production in contact center and CX environments
  • Which AI use cases are delivering the fastest time to value right now
  • How enterprises are improving agent productivity and customer outcomes while lowering cost-to-serve
  • What it takes to reduce deployment risk and scale AI securely across the enterprise
  • Our Speakers

    speaker-robert-allman

    Robert Allman
    Technology Strategy Advisor, Concentrix

    Robert Allman is the Technology Strategy Advisor at Concentrix and an accomplished executive with over 20 years of experience in driving transformative change for global enterprises across diverse industries. He is a recognized industry thought leader, known for pioneering innovative approaches to customer engagement and collaborative leadership with clients, partners, and people.

    speaker-rachel-schaeffer

    Rachel Schaeffer
    Vice President of Growth and GTM Execution, Concentrix

    Rachel Schaeffer is Vice President of Growth and GTM Execution at Concentrix, where she blends creativity, AI, and strategic partnerships to drive modern customer experience. She works across a global ecosystem of leading technology platforms, translating bold ideas into scalable growth by bridging brand, technology, and execution. Rachel brings a candid, practical perspective to AI, CX, personal branding, partnership activation, and experience-led growth.

    speaker-raluca-monet

    Raluca Monet
    Global Partnerships Lead for ChromeOS, Google

    Raluca Monet is a Global Partnerships Lead for ChromeOS at Google. She is passionate about using technology to solve real-world problems at scale. She is also a strong advocate for diversity and inclusion in the tech industry. As a Partnership Lead for UCaaS and CCaaS Solutions for Chrome Enterprise and ChromeOS, Raluca is responsible for developing and managing strategic partnerships with global organizations focusing on delivering the magic of Google to both agents and IT administrators through scale, reliability and world class security.

    speaker-tom-stanley

    Tom Stanley
    Vice President of Sales, NiCE

    Tom Stanley is Vice President of Sales at NiCE, where he leads strategic engagement with global BPO organizations and helps drive AI-powered customr experience transformation at scale. With deep expertise across enterprise SaaS, Go-To-Market leadership, and complex CX environments, he brings a strong executive perspective on how businesses can turn innovation into operational impact and measurable growth.

    What 30+ CX Leaders Told Us About AI Adoption

    Real-time insights from our CMSWire webinar audience

    AI is moving beyond pilots:
    59% are already deploying or scaling AI

    Inline 1 - CMSWire Webinar 2026 - CNX + NiCE + Google OS Landing Page - inline graphics-01

    Integration is the #1 blocker:
    36% cite cross-system challenges

    Inline 2 - CMSWire Webinar 2026 - CNX + NiCE + Google OS Landing Page - inline graphics-02

    Agent assist leads the way:
    43% are prioritizing copilots

    Inline 3 - CMSWire Webinar 2026 - CNX + NiCE + Google OS Landing Page - inline graphics-03

    ROI remains the North Star:
    Top definition of success in the next 12 months

    Inline 3 - CMSWire Webinar 2026 - CNX + NiCE + Google OS Landing Page - inline graphics-04