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Some organizations are getting there. The ones making progress aren’t necessarily working with bigger budgets. They’re aligning the right combination of CX platform, transformation expertise and secure enterprise infrastructure to move from pilot programs to scaled operational impact.
Powered by three critical layers: NiCE brings the CX platform and AI foundation. Concentrix delivers the transformation and execution expertise. Google Chrome Enterprise provides the secure infrastructure to support AI adoption across distributed workforces.
Robert Allman is the Technology Strategy Advisor at Concentrix and an accomplished executive with over 20 years of experience in driving transformative change for global enterprises across diverse industries. He is a recognized industry thought leader, known for pioneering innovative approaches to customer engagement and collaborative leadership with clients, partners, and people.
Rachel Schaeffer is Vice President of Growth and GTM Execution at Concentrix, where she blends creativity, AI, and strategic partnerships to drive modern customer experience. She works across a global ecosystem of leading technology platforms, translating bold ideas into scalable growth by bridging brand, technology, and execution. Rachel brings a candid, practical perspective to AI, CX, personal branding, partnership activation, and experience-led growth.
Raluca Monet is a Global Partnerships Lead for ChromeOS at Google. She is passionate about using technology to solve real-world problems at scale. She is also a strong advocate for diversity and inclusion in the tech industry. As a Partnership Lead for UCaaS and CCaaS Solutions for Chrome Enterprise and ChromeOS, Raluca is responsible for developing and managing strategic partnerships with global organizations focusing on delivering the magic of Google to both agents and IT administrators through scale, reliability and world class security.
Tom Stanley is Vice President of Sales at NiCE, where he leads strategic engagement with global BPO organizations and helps drive AI-powered customr experience transformation at scale. With deep expertise across enterprise SaaS, Go-To-Market leadership, and complex CX environments, he brings a strong executive perspective on how businesses can turn innovation into operational impact and measurable growth.
Real-time insights from our CMSWire webinar audience
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