Who are Debar?

Debar are the largest independent British manufacturer of bi-fold door systems and hardware, based at their office and factory site in Bradford. With a user base of over 80 people, the business has grown quickly, and their internal systems team have built and maintained the Business Central, Power Apps and Power Automate systems that keep the business running. But as any successful growing business knows, Debar recognised they needed a partner who could take on day-to-day end user support, so their systems team could stay focused on the platforms they’ve built.

And that is the ultimate goal of our partnership: to ensure our IT and technology roadmap supports the overall business goals and growth for Debar.

What Will AAG Be Doing?

Our role at Debar is broad and hands-on. As part of a fully managed service, AAG will be resolving day-to-day end user tickets faster, providing proactive monitoring and follow-up, and working to lift Debar’s current secure score from its middle baseline. We’ll also be reviewing infrastructure to ensure it delivers productivity and efficiency, and scoping improvements including an Advanced 365 project.

Rather than replacing any internal roles in the business, we’ll be taking on the day-to-day end user support and supporting Paul Walker (Information Systems Manager) and Noah Charlesworth (Business Systems Developer) with strategic IT guidance, as they continue building out Debar’s systems environment. It’s a partnership built around freeing up specialist internal talent, not duplicating it.

This is a good example of how the right support model flexes to fit the business, not the other way round.

Speaking on the new partnership, Alexa Greaves, CEO at AAG IT Services, said:

"Debar is a great example of a business that has outgrown its previous IT support, not through any fault of their own systems team, but simply because demand has grown faster than their previous provider could keep up with. Paul and Noah know their systems inside out, from Business Central through to their Power Apps and Power Automate work, so our job is to take day-to-day end user support, get their secure score moving in the right direction, and act as a strategic sounding board as they keep building out the platforms that run the business. We're looking forward to providing hands-on IT support to Debar's Bradford site as a genuine extension of their team."

Alexa Greaves

CEO at AAG IT Services

Local Partnership: Built to Scale

With AAG’s IT support in Bradford now in place, Debar’s team benefits from faster ticket resolution, proactive follow-up, and a clear roadmap for improving their security posture and infrastructure, all without losing the local, hands-on relationship they’ve built. As a business already active in providing IT support across Bradford and the wider West Yorkshire area, AAG is well placed to be on-site quickly whenever Debar’s sites need it.

Looking Ahead

We’re excited to be working alongside Debar Ltd as they continue to grow, and to help modernise their IT environment step by step, from secure score improvements through to infrastructure renewal.

This partnership reflects our principle: the right IT support model is the one that fits your business, and for Debar, that means a partner who can scale alongside a growing team, not one who competes with it or looks to replace it.

AAG partners with ambitious and growing businesses. If your business has outgrown its current provider, our team can help you build a more secure, reliable and proactive approach to technology.