The United Kingdom has established itself as a leading global cyber power. Over the last decade, Palo Alto Networks has been proud to work alongside British institutions to protect the digital borders of a highly innovative economy. As UK organisations navigate an evolving threat landscape and adopt transformative technologies, like AI, the need for security partners who understand British operational realities has never been greater.
Organisations today require more than a technology provider. They need a partner that understands the specific legal frameworks and strategic priorities of the British landscape. We are reaffirming our deep commitment to the UK, safeguarding British data as a core part of national resilience, even as both technology and cyber adversaries evolve.
The targeting of UK infrastructure is a daily operational reality. According to our Unit 42 2026 Global Incident Response Report, attackers are moving at unprecedented speed, with exfiltration speeds for the fastest attacks quadrupling in 2025. Identity weaknesses played a material role in almost 90% of Unit 42® investigations, as attackers increasingly exploit stolen credentials and fragmented identity systems to escalate privileges and move laterally. These threats span across all sectors, from NHS patient data to local government systems and energy networks.
UK organisations need partners who understand their unique requirements. While our broader European commitments provide a strong foundation, we recognise that the UK requires a dedicated focus across data protection, critical infrastructure security and public-private collaboration. This includes a deep-rooted local presence, aligning our operations with national standards of protection to support British ingenuity and ambition.
Genuine data control requires two things: understanding exactly how and under which laws your information is handled and having the technical capabilities to enforce that control.
For UK customers, we provide the capability to host data within UK-based infrastructure, ensuring that critical data can be stored in regions that align with UK data protection requirements. Additionally, for applicable products and services, we offer Bring Your Own Encryption Keys (BYOK) capabilities, giving you direct control over the encryption protecting your data.
Our agreements are built to comply with UK GDPR requirements and include the necessary protections for any cross-border data transfers. But beyond contractual obligations, we operate on a fundamental principle: Your data serves only the purpose for which you’ve engaged us.
How we handle different data categories:
1. Customer and Personal Data Are Processed Only to Serve You
We process your Customer Data and Personal Data exclusively to deliver the services you have purchased. This includes the content of your communications and files uploaded for support. The purpose is singular: delivering the security and protection you’ve contracted us to provide.
2. Systems Data Is Used to Enhance Functionality and Collective Defence
To provide effective security, our products generate Systems Data, which includes technical logs, performance metrics and threat indicators. This information serves three main purposes: ensuring the day-to-day functionality of your services, enabling our teams to provide expert technical support and troubleshooting, and powering our global threat research capabilities.
When a new threat is detected against a specific UK sector, our entire network receives updated protection within minutes. This allows British organisations to benefit from global threat intelligence. We handle Systems Data in ways that preserve your operational privacy, ensuring the intelligence value comes from understanding threat patterns, not identifying individual organisations.
For detailed technical information on how we categorise and handle data, see our Customer Data, Personal Data and Systems Data whitepapers.
We publish a biannual Transparency Report detailing all government and law enforcement data requests we receive. This isn’t simply about compliance. It’s about providing UK organisations with verifiable evidence of how we handle requests, enabling informed risk assessment and governance oversight. For more information, please visit the Privacy Section in our Trust Center.
The UK’s 13 sectors of Critical National Infrastructure represent the backbone of society. These sectors require security solutions built with an understanding of their unique threat models, from the specific requirements of an NHS trust to the challenges facing an energy provider.
We currently serve hundreds of UK public sector organisations across government, health and critical infrastructure sectors, which include the UK Government, UK Home Office and the Ministry of Justice.
For the UK’s most critical services, operational resilience is paramount. Our security platforms are designed for high availability and reliability, helping organisations maintain continuous protection even during disruptions.
Palo Alto Networks is deeply integrated into the UK’s security ecosystem, ensuring our solutions exceed national benchmarks for resilience and transparency.
We hold Cyber Essentials Plus certification and align with the NCSC Cloud Security Principles, providing assurance to customers that we adhere to the highest security protocols to protect their most critical assets. As a Software Security Ambassador and a committed supporter of the NCSC Telecom Vendor Assessment, we are committed to enhancing the security of the UK’s telecommunications and software supply chains.
Beyond compliance, our Unit 42 team serves as an NCSC-assured Cyber Incident Response (CIR) Enhanced Level provider, offering specialised incident support to help UK organisations navigate and recover from the most complex incidents. For customers with specific requirements, particularly in defence and national security, we can provide support from personnel in countries with compatible security standards and legal frameworks. We are committed to the Telecommunications Security Act (TSA) Code of Practice, supporting the resilience of the UK’s public telecommunications networks.
Strengthening Local Expertise with National Impact
Our investment in the UK extends across our people, infrastructure and local expertise. Operating from our London hub, we remain deeply connected to the communities we serve and make a direct and indirect contribution to the UK economy. Our UK-based teams span engineering, threat research, professional services, policy and security strategy, and have a deep understanding of the UK market and the requirements of our customers. We also partner with NCSC CyberFirst and others on developing the next generation of cyber talent, and our Cyber Academy Program partners with universities and colleges all over the UK to train the next generation of cyber defenders.
The UK’s digital autonomy increasingly depends on its ability to secure both cyber infrastructure and the emerging AI economy. This requires partnerships that serve the UK’s long-term national interests, grounded in trusted institutions, local expertise and transparency that enables commitments to be verified, not simply asserted.
We recognise that the UK’s cyber landscape is shaped by its legal framework, strategic priorities and threat environment. From protecting critical infrastructure to enabling the secure adoption of AI, organisations across the UK need to trust their security partner to deliver on their commitments. Palo Alto Networks is committed to maintaining and increasing that trust through verifiable action, transparency, accountability and an enduring partnership.
To learn more about our comprehensive commitment to digital trust, privacy and security, visit the Palo Alto Networks Trust Center.
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