A secure workspace for your team - so you can focus on building, not on what could go wrong.

Every customer support agent starts their day the same way: opening a browser, logging into Zendesk, and handling sensitive customer interactions. For most early-stage teams, that workspace is completely unprotected. The browser is where your people work, where your customer data lives, and where most security incidents begin - yet it's the layer that gets secured last, if at all.

AI is now part of everyday work. Your team is using agents and AI-powered workflows to move faster. But as your AI usage scales, so does your exposure: sensitive customer data, keys, source code, credentials, and proprietary information can flow into unvetted AI tools without anyone noticing - including you. And the browser is where all of it happens.

The startup ecosystem thrives when founders can focus on building. That's Palo Alto Networks partners with the Zendesk Startup Program to provide early-stage teams access to the same browser security used by large enterprises - so startups are not forced to choose between preserving runway and protecting their customers' data.

A secure workspace, not just a secure browser.

Picture this: a support agent on your team gets a convincing phishing email that looks like a familiar notification. They click the link, land on a spoofed login page, and enter their credentials. Within hours, an attacker has access to your support system, and every customer conversation, ticket, and piece of sensitive data inside it. You find out when a customer calls to ask why your support team reached out, asking for payment details.

This isn't a hypothetical. It's how many small business breaches actually play out - and it's exactly what PBB stops. We use Palo Alto Networks’s Precision AI-powered security to recognize the destination as malicious and block it before the page ever loads. No credentials entered. The agent sees a warning and moves on with their day.

That's the core idea behind Prisma Browser for Business: a secure workspace that sits at the intersection of work, AI use and threats - the browser. PBB wraps your entire browser session in enterprise-grade security, protecting every app, every tab, and every interaction, without requiring your team to change how they work.

For Zendesk users specifically, PBB can be configured with Zendesk as a dedicated workspace app - automatically applying the right security policies to everything Zendesk-related the moment your team opens it. Phishing attempts are blocked. Data leakage from support conversations is prevented. And your agents work inside a protected environment without any extra steps on their end.

The result: your team gets a seamless experience, and you get end-to-end visibility and control over how Zendesk is accessed across every device on your team.

The security gap startups can't afford to ignore.

When you're building a company, security can feel like something to tackle later - after the product ships, after the team grows, after the next funding round. But phishing, malware, and data leakage are not enterprise problems. They're startup problems too - and they can be significantly more damaging when you don't have a dedicated security team to catch them.

Three risks in particular are growing fast for early-stage teams:

• AI tools without guardrails. Your team is almost certainly using AI tools - Claude, ChatGPT, Copilot, and others - to move faster. But without controls in place, sensitive customer data, internal documents, and proprietary information can flow into these tools without anyone noticing. PBB lets you set guardrails around how AI tools are used in the browser, so your team can stay productive without inadvertently exposing data they shouldn't.
• Unvetted browser extensions. Extensions are one of the most overlooked attack surfaces in any organization. A single malicious or compromised extension can silently capture credentials, intercept data, or give an attacker persistent access to your environment. PBB gives you control over which extensions can be installed across your team's browsers, and alerts you when a suspicious or malicious extension is detected - before it can do damage.
• Phishing and malware. The browser is the primary delivery mechanism for both. PBB blocks malicious sites and stops malware downloads in real time, protecting your team and your customer data at the point of risk.

PBB brings all of this together in a way that is simple to deploy and easy to manage - no security expertise required, no complex infrastructure to stand up.

Built for where startups actually are.

The Zendesk Startup Program is designed to support founders from their earliest stages through scale - including when security becomes a core business priority. Startups eligible for the program can access PBB as a practical way to evaluate enterprise-grade workspace security without a large upfront commitment. It's a way to build securely from the start, preserve runway, and scale your operations with confidence.

As a rapidly growing startup, you shouldn't have to choose between moving fast and staying secure.

• The browser is your biggest security gap - and it's where startups get hit first. Phishing, credential theft, malicious extensions: these aren't enterprise problems. They're startup problems, and they land in the browser before you even have a security team to respond.
• Security doesn't have to slow your team down. PBB applies enterprise-grade protection automatically - no behavior change required from agents, no complex infrastructure to stand up. Your team works exactly as they do today, just inside a protected environment.
• Build securely from day one, without the day-one security budget. Leverage protection large enterprises rely on - so you don't have to choose between your runway and your customers' trust.

Ready to get started?

Startups participating in the Zendesk Startup Program are eligible to apply for PBB as part of their program benefits. Visit the Prisma Browser for Business dedicated landing page for Zendesk to take advantage of our partner’s promotion.