How to Design Agentic Systems Around the Implicit Rules that Govern Your Company
by K. Sudhir
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2026-06-19
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via HBR.org

Illustration by Ana Yael
As companies rush to deploy AI agents, they are discovering that much of their most important organizational intelligence lives outside formal systems and documented processes. Examples fromA high-net-worth client called her financial services firm to update her beneficiary designations—a routine task. The AI routing agent classified it correctly, operations processed it, and a communication agent confirmed completion with a standard template. Every part of the system worked as designed.
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