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Empathetic Leadership Can Make or Break AI Adoption
Jamil Zaki · 2026-04-30 · via HBR.org

April 30, 2026

Marcos Osorio/Getty Images

At work, the human case for empathy is straightforward: Social connection is one of our greatest sources of well-being, and when workers feel it they grow happier and healthier. Research has now made the business case for it equally clear: Employees of empathic companies do better, working harder, collaborating more efficiently, and generating stronger ideas.