Just in the past few months, we've seen high-profile outages happen for all sorts of reasons—server glitches, network issues, and even that now-infamous configuration update that nearly broke the Internet. These incidents remind us how fragile our digital world can be. But it's not just software-related issues causing these disruptions. In the last week alone, two unfortunate incidents involving fires have taken down major websites in the Asia-Pacific region.
On September 10, 2024, a fire at a data center in Singapore caused a significant outage for Alibaba Cloud, affecting services for major companies like TikTok, ByteDance, and Lazada. This time, it's Reliance-owned AJIO and Jio websites that have been hit, leaving millions of users unable to shop, pay bills, or access services. Let’s get into what happened.
On September 17, 2024, Reliance Jio encountered a major network outage affecting customers across multiple regions in India and across the globe. The outage was initially noticed when users began encountering connection timeouts attempting to access both the AJIO and Jio websites. The outage was resolved around 05:42 EDT.
Traceroutes conducted from various locations indicated multiple hop failures, suggesting possible network issues along the route.
Additionally, it wasn’t just these two sites that were affected. The Reliance Digital website also went down, displaying an error message processed through Akamai Edgesuite:
“An error occurred while processing your request.”
This incident did not affect only Jio's network. Our data reveals this outage also had a wider impact on other ISPs.
This scatter plot above shows the widespread impact of the outage across multiple ISPs, indicating that the issue extended beyond Reliance Jio, affecting others like Airtel, Vodafone, and BSNL. The spikes in Ping Round Trip Time (RTT), indicate network delays. This suggests that the outage caused a ripple effect, leading to connectivity issues and delays across various networks.
This Sankey diagram shows the impact across multiple ISPs while reaching an endpoint. It highlights how the outage disrupted network flow between regions.
Reuters reported that a fire at Reliance’s data center caused the nationwide outage. A Reliance Jio spokesperson confirmed the outage and claimed the issue had been fully resolved.
With Jio leading India's telecom space with nearly 489 million subscribers, the impact of this outage was massive. Millions of users could not shop on AJIO, pay bills, or even access essential services. Frustration quickly spread across social media—imagine the outrage on X, the wave of memes, and the flood of negative comments from users demanding answers and solutions.
This situation serves as a stark reminder for businesses that large-scale disruptions can happen anytime, even due to unexpected events like a fire. Preparing for such unforeseen incidents requires more than just reactive solutions. To mitigate the impact of similar disruptions in the future, companies need to focus on two key areas:
We’ve built our Internet Performance Monitoring (IPM) platform from the ground up to deliver deep and wide visibility into the Internet Stack, enabling you to find and fix disruptions before your business is affected. Our cloud-native platform ensures Internet Resilience across your organization with the following industry-leading features and capabilities:
Learn more about preventing outages from our guide, or test drive Catchpoint for yourself in our guided product tour.
Just in the past few months, we've seen high-profile outages happen for all sorts of reasons—server glitches, network issues, and even that now-infamous configuration update that nearly broke the Internet. These incidents remind us how fragile our digital world can be. But it's not just software-related issues causing these disruptions. In the last week alone, two unfortunate incidents involving fires have taken down major websites in the Asia-Pacific region.
On September 10, 2024, a fire at a data center in Singapore caused a significant outage for Alibaba Cloud, affecting services for major companies like TikTok, ByteDance, and Lazada. This time, it's Reliance-owned AJIO and Jio websites that have been hit, leaving millions of users unable to shop, pay bills, or access services. Let’s get into what happened.
On September 17, 2024, Reliance Jio encountered a major network outage affecting customers across multiple regions in India and across the globe. The outage was initially noticed when users began encountering connection timeouts attempting to access both the AJIO and Jio websites. The outage was resolved around 05:42 EDT.
Traceroutes conducted from various locations indicated multiple hop failures, suggesting possible network issues along the route.
Additionally, it wasn’t just these two sites that were affected. The Reliance Digital website also went down, displaying an error message processed through Akamai Edgesuite:
“An error occurred while processing your request.”
This incident did not affect only Jio's network. Our data reveals this outage also had a wider impact on other ISPs.
This scatter plot above shows the widespread impact of the outage across multiple ISPs, indicating that the issue extended beyond Reliance Jio, affecting others like Airtel, Vodafone, and BSNL. The spikes in Ping Round Trip Time (RTT), indicate network delays. This suggests that the outage caused a ripple effect, leading to connectivity issues and delays across various networks.
This Sankey diagram shows the impact across multiple ISPs while reaching an endpoint. It highlights how the outage disrupted network flow between regions.
Reuters reported that a fire at Reliance’s data center caused the nationwide outage. A Reliance Jio spokesperson confirmed the outage and claimed the issue had been fully resolved.
With Jio leading India's telecom space with nearly 489 million subscribers, the impact of this outage was massive. Millions of users could not shop on AJIO, pay bills, or even access essential services. Frustration quickly spread across social media—imagine the outrage on X, the wave of memes, and the flood of negative comments from users demanding answers and solutions.
This situation serves as a stark reminder for businesses that large-scale disruptions can happen anytime, even due to unexpected events like a fire. Preparing for such unforeseen incidents requires more than just reactive solutions. To mitigate the impact of similar disruptions in the future, companies need to focus on two key areas:
We’ve built our Internet Performance Monitoring (IPM) platform from the ground up to deliver deep and wide visibility into the Internet Stack, enabling you to find and fix disruptions before your business is affected. Our cloud-native platform ensures Internet Resilience across your organization with the following industry-leading features and capabilities:
Learn more about preventing outages from our guide, or test drive Catchpoint for yourself in our guided product tour.
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