Building the Next Generation Contact Center on Microsoft Dynamics 365
May 14 at 11:45 AM
Visit us at our Booth
One-on-One
Meetings
Concentrix helps enterprises build the next generation contact center on Microsoft Dynamics 365 by unifying digital and voice channels, embedding AI‑driven automation, and enabling human‑in‑the‑loop support. We help organizations move off legacy platforms, simplify operations, and scale securely within the Microsoft ecosystem to improve customer experience, agent productivity, and measurable business outcomes.
Vice President, Global Technology and Partner Strategy Concentrix
Sr. Director Customer Success, Contact
Center AI Microsoft
We will discuss migration from legacy platforms, AI‑enabled automation, omnichannel orchestration, and practical strategies tailored to your business goals.
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