Recognition reinforces Concentrix’s leadership in delivering agentic AI that drives measurable business results

NEWARK, Calif. (May 6, 2026) – Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, announced today that its iX Hero™ agentic AI application has been named a recipient of TMC’s 2026 Customer Product of the Year Award for its ability to deliver measurable client outcomes at enterprise scale.

TMC’s Customer Product of the Year Award honors solutions that have advanced the customer experience industry. For Concentrix, the recognition validates an agentic AI portfolio built to do more than promise results. From the Hero Store’s extensive customization capabilities to real-time advisor intelligence, iX Hero is moving AI from pilot to production and proving its value where it matters most: with clients, in production, and at scale.

iX Hero puts humans and AI to work together. Developed and tested with thousands of Concentrix advisors, it automates workflows, surfaces real-time intelligence, and continuously learns and adapts. Whether it’s AI-powered coaching, instant transcripts, or real-time decision support, iX Hero enables advisors to help customers get the answers they need quickly and confidently.

Client deployments have delivered results including:

• Up to a 22% reduction in average handle time
• 13.5% improvement in customer satisfaction
• 20% reduction in advisor search time
• 16.5% improvement in first call resolution

“This recognition reflects what happens when you build AI with real business outcomes in mind from the start,” said Craig Cotton, Global Vice President, Product Organization, Concentrix. “Our clients are seeing results that matter, and we are just getting started. As agentic AI continues to evolve, Concentrix will be at the front of it, making sure our clients are the ones who benefit first.”

iX Hero is part of Concentrix’ Intelligent Experience (iX) Product Suite and is built within the company’s Agentic Operating Framework. To learn more, visit concentrix.com/ix-hero.

About us: Powering a World That Works  

Concentrix Corporation (NASDAQ: CNXC), a Fortune 500^® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more. 

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Concentrix Corporation
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