Less than two years ago, Salesforce launched Agentforce, the platform to build, deploy, and govern AI agents. Companies built service agents on it, and many work beautifully. But building one was real work: you connected your own knowledge, defined your own actions, and wired up each channel yourself. Today, that work is done for you. Salesforce is launching Agentforce Help Agent, an autonomous service agent with guided setup that’s deployable in minutes across all channels. Built on the Agentforce 360 Platform, the Help Agent is designed for one job: helping enterprises to resolve their customer issues from start to finish, on day one.

A service agent is only as good as three things, and Help Agent comes with all three already solved. It knows your business, grounding itself automatically on your Salesforce Knowledge. Messy data, the single biggest reason agents fail, is taken off your plate. It acts instead of just answering. The Help Agent comes with a library of available actions that can run on your real workflows to manage cases, schedule appointments, and update orders. And it works everywhere your customers are, across voice, web, portal, and messaging, turned on from a single screen. We know it works because we have run it ourselves: on help.salesforce.com, Agentforce has handled 4.3 million inquiries and resolved 70 percent of them, and everything we learned doing that is built in.

And you only pay when it works. With pay-per-resolution pricing, you are charged when Help Agent resolves an issue autonomously, start to finish. If the customer asks for a human or walks away unhappy, there is no charge. Your cost is tied to outcomes, not activity.

Organizations like PenFed Credit Union, Fisher & Paykel, and PowerSchool are using Salesforce to deliver agentic self-service:

“PenFed is building toward a future where every member gets fast, self-driven and personalized service at scale, and Agentforce is making that real. With Agentforce, we’ve freed our team to focus on what matters most: understanding and anticipating member needs. We’re excited about where Salesforce is headed with easier setup and outcomes-based pricing, because this kind of model means we only win when our members win.” — Nicole LaCamp, SVP of Platform Strategy and Engineering at PenFed Credit Union

“Fisher & Paykel aims to meet customers exactly where they are the moment they need assistance. An intelligent, context-aware agent that instantly recognizes the customer and their specific appliance completely redefines the support journey. Agentic AI has already doubled self-service resolution rates, and we expect further uplift in both efficiency and experience as we continue to empower customers to resolve their own needs inside their current workflows.” — Rudi Khoury, Chief Digital Officer, Fisher & Paykel 

“PowerSchool serves millions of students, educators, and administrators who need fast and accurate support. Unfortunately, delivering personalized service at scale across every channel isn’t easy. With Agentforce Help Agent, we will be able to quickly deploy frictionless, personalized service across every channel, helping customers find instant resolutions. We’re excited to shape the future of agentic service innovation with Salesforce.” — Mark Miller, VP of Innovation and Delivery, PowerSchool 

• Pay-per-resolution pricing: Organizations only pay when the Help Agent autonomously resolves an issue from start to finish. If a customer gives negative feedback or asks for human escalation, there is no charge, and the agent passes complete customer context to the service team. Both Data 360 and Agentforce are unmetered during the agent interaction. This means companies don’t have to worry about forecasting consumption or overages, and their investment is tied directly to successful customer resolutions.

Deploy Quickly Across All Channels

• Out-of-the-box knowledge and testing: Many companies struggle with messy data, which impacts the success of an agent. To remove this blocker, the Help Agent is grounded on your Salesforce Knowledge and also allows users to drag and drop additional files or enter a web URL for crawling. An agent preview pane within the setup experience enables agent testing to help ensure confidence in the responses before moving to the next step.
• Prepackaged actions and simplified omni-channel deployment: Deploying AI across numerous channels can mean complex orchestration and system integration. With the Help Agent, users enable channels including voice, web, portal, and messaging from a single screen. The Help Agent also comes with prepackaged actions. Out of the box, the agent can answer customer questions and manage cases. Additional actions such as order management, appointment scheduling, and account management can be easily added using the existing setup options in Agentforce Builder or the coding agent of the customer’s choosing.

• Reimagined portal experience: The Agentforce Customer Service Portal, a common deployment channel for the Help Agent, has been reimagined around a single conversation bar. As customers describe what they need, the portal experience adapts in real time — surfacing personalized responses and dynamic cards that allow the user to complete tasks within the conversation flow. Because the experience uses real-time data, it can also trigger workflows proactively, engaging the customer before there’s an issue. 

More Ways to Get Started Fast with Service Agents 

Salesforce recently signed a definitive agreement to acquire Fin, a customer agent platform purpose-built for small- and medium-sized businesses (SMBs) that provides autonomous, end-to-end AI service agents that are trusted by more than 30,000 companies globally to resolve their customer queries. 

Upon close, Salesforce and Fin together will give customers more ways to deploy AI agents across their customer service operations, with faster time-to-value options especially well suited for SMBs that need to launch quickly, integrate with existing systems, and deliver measurable outcomes.

The transaction is expected to close in the fourth quarter of Salesforce’s fiscal year 2027, subject to satisfaction of customary closing conditions, including the receipt of required regulatory clearances.

Salesforce Perspective

“The promise of AI agents in customer service isn’t just about answering questions faster; it’s about resolving issues completely, across any channel, the first time and every time. Agentforce Help Agent leverages nearly two years of real-world learnings. Built on our deeply unified, secure-by-design platform, it delivers a personalized, proactive omni-channel experience that is even easier to set up. And with our pay-per-resolution pricing, our success is directly tied to our customers’ success.” — Kishan Chetan, EVP and GM of Agentforce Service at Salesforce 

Availability:

• Agentforce Help Agent and Agentforce Customer Service Portal are generally available July ’26.
• Pricing: Pay-per-resolution pricing is available July ’26. 

Learn more:

• Learn more about the announced Fin acquisition here
• Learn more about Agentforce Help Agent
• Watch the demo of Agentforce Help Agent in action

This article may include references to services or features that are still in development and are unreleased. Customers should make their purchase decision based on fully released and available features.