14-hour+ global blackout at Ingram Micro halts customer orders
Fears mount while distie remains silent and phone lines down
EXCLUSIVE Widespread outages across Ingram Micro's websites and client service portals are being attributed to "technical difficulties."
The outages at Ingram Micro, one of the world's biggest IT distributors, began at around 2000 UTC yesterday, according to Reg reader reports and social media.
The distie turned over revenue of $12.28 billion in Q1 ended March 29, 2025, with net income of $69.2 million.
Many of its local websites display the same maintenance splash page, complete with contact details for sales and customer service teams.
Managed service providers (MSPs) speaking to The Register reported issues such as being unable to manage their customers' services.
Others complained about being unable to place orders "for critical software backup licenses, but also for hardware."
Ingram's partner portal is reportedly unavailable, ruling out the management of Microsoft 365 licenses, Dropbox licenses, hardware purchases, and more.
Another individual claimed that staff at Ingram's service center in Bulgaria, which covers a large chunk of European sales, have all been sent home and told to keep their laptops disconnected amid a total internal system shutdown.
The Register approached Ingram Micro for more information but it did not immediately respond.
The company's lack of communication has not gone unnoticed by customers, who flocked to Reddit to complain in their droves, and in typical Reddit fashion speculated that it may be the result of malicious activity.
"I can't believe it's powering towards 24 hours and there's absolutely no feedback whatsoever of what's going on," one wrote.
Some glass-half-full takes referenced the company's recent updates to XVantage's AI and mobile app as possible explanations for the downtime, while others suspect foul play.
"We are currently experiencing technical difficulties," the UK maintenance page reads.
"We apologize for the inconvenience and are working to resolve the issue as quickly as possible."
The same page lists a physical address and phone number to contact with any questions, though when we called, the line appeared to be disconnected.
Customers on social media complained about emails to their account managers bouncing back, and that the mobile app is working but purchases are not completing.
The Register tried to contact sources within Ingram Micro and while our emails did not bounce back, we were unable to reach anyone via phone.
This is a developing story. The Register will provide updates when they are available. ®