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cs.HC updates on arXiv.org

From Prompt to Service: An SLM-Based Agent Orchestration Gateway for AI-Driven Virtual Worlds What LLMs Must Forget to Teach Effectively: A DIY Approach to Premodern Japanese Language Pedagogy Quantitative Movement Testing: Measuring Patient Movements from a Single Smartphone Video Vision-Language Models Suppress Female Representations Under Ambiguous Input The New Social Image: How AI Competency and AI Proactivity Influence Self- and Peer-Perceptions in the Workplace TUX: Measuring Human--AI Tacit Understanding LLUMI: Improving LLM Writing Assistance for Mental Health Support with Online Community Feedback VideoFDB: Evaluating Full-Duplex Vision-Speech Capabilities in Conversational Agents Label Over Logic? How Source Cues Bias Human Fallacy Judgments More Than LLMs Inform, Coach, Relate, Listen: Auditing LLM Caregiving Support Roles How Coding Agents Fail Their Users: A Large-Scale Analysis of Developer-Agent Misalignment in 20,574 Real-World Sessions MetaRanker: Human-in-the-loop Active Ranking for Metalens Image Quality Analyzing Persona Effects in Generated Explanations from Multimodal LLM Agents in Urban Perception First head-to-head comparison of agentic AI applied to the analysis of simulated data of the Einstein Telescope Granuscore: A Reference-Free Measure of Granularity for Text Analysis and Question Answering The Timing Dependencies of Trust: Speed, Accuracy, and cBCI Neuro-Decoupling in Human-AI Teams Bayesian Distributional Models of Executive Functioning Visual Matters: Connecting Aesthetic Appeal and Production Quality of Photos, Infographics and Data Visualizations to Credibility of Social Media Posts Data-driven Head Motion Generation through Natural Gaze-Head Coordination Agreement Metrics for LLM-as-Judge Evaluation: What to Report and Why Perceptually Lossless Tactile Texture Synthesis with Compact Spectral Envelope Models MambaGaze: Bidirectional Mamba with Explicit Missing Data Modeling for Cognitive Load Assessment from Eye-Gaze Tracking Data CogAdapt: Transferring Clinical ECG Foundation Models to Wearable Cognitive Load Assessment via Lead Adaptation Augmented Analytics and Decision Quality: The Role of Trust among Non-Technical BI Users Faster Completion, Less Learning: Generative AI Reduced Study Time on Math Problems and the Knowledge They Build PaintCopilot: Modeling Painting as Autonomous Artistic Continuation Personality Engineering with AI Agents: A New Methodology for Negotiation Research PULSE: Agentic Investigation with Passive Sensing for Proactive Intervention in Cancer Survivorship Access Timing as Scaffolding: A Reinforcement Learning Approach to GenAI in Education MAPLE: Self-Supervised Learning-Enhanced Nonlinear Dimensionality Reduction for Visual Analysis
Therapy as an NLP Task: Psychologists' Comparison of LLMs...
Zainab Iftikhar, Sean Ransom, Amy Xiao, Nicole Nugent, Jeff Huan · 2024-09-04 · via cs.HC updates on arXiv.org

Large language models (LLMs) are being used as ad-hoc therapists. Research suggests that LLMs outperform human counselors when generating a single, isolated empathetic response; however, their session-level behavior remains understudied. In this study, we compare the session-level behaviors of human counselors with those of an LLM prompted by a team of peer counselors to deliver single-session Cognitive Behavioral Therapy (CBT). Our three-stage, mixed-methods study involved: a) a year-long ethnography of a text-based support platform where seven counselors iteratively refined CBT prompts through self-counseling and weekly focus groups; b) the manual simulation of human counselor sessions with a CBT-prompted LLM, given the full patient dialogue and contextual notes; and c) session evaluations of both human and LLM sessions by three licensed clinical psychologists using CBT competence measures. Our results show a clear trade-off. Human counselors excel at relational strategies -- small talk, self-disclosure, and culturally situated language -- that lead to higher empathy, collaboration, and deeper user reflection. LLM counselors demonstrate higher procedural adherence to CBT techniques but struggle to sustain collaboration, misread cultural cues, and sometimes produce "deceptive empathy," i.e., formulaic warmth that can inflate users' expectations of genuine human care. Taken together, our findings imply that while LLMs might outperform counselors in generating single empathetic responses, their ability to lead sessions is more limited, highlighting that therapy cannot be reduced to a standalone natural language processing (NLP) task. We call for carefully designed human-AI workflows in scalable support: LLMs can scaffold evidence-based techniques, while peers provide relational support. We conclude by mapping concrete design opportunities and ethical guardrails for such hybrid systems.