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cs.HC updates on arXiv.org

Quantitative Movement Testing: Measuring Patient Movements from a Single Smartphone Video Vision-Language Models Suppress Female Representations Under Ambiguous Input The New Social Image: How AI Competency and AI Proactivity Influence Self- and Peer-Perceptions in the Workplace TUX: Measuring Human--AI Tacit Understanding LLUMI: Improving LLM Writing Assistance for Mental Health Support with Online Community Feedback VideoFDB: Evaluating Full-Duplex Vision-Speech Capabilities in Conversational Agents Label Over Logic? How Source Cues Bias Human Fallacy Judgments More Than LLMs Inform, Coach, Relate, Listen: Auditing LLM Caregiving Support Roles How Coding Agents Fail Their Users: A Large-Scale Analysis of Developer-Agent Misalignment in 20,574 Real-World Sessions MetaRanker: Human-in-the-loop Active Ranking for Metalens Image Quality Analyzing Persona Effects in Generated Explanations from Multimodal LLM Agents in Urban Perception First head-to-head comparison of agentic AI applied to the analysis of simulated data of the Einstein Telescope Granuscore: A Reference-Free Measure of Granularity for Text Analysis and Question Answering The Timing Dependencies of Trust: Speed, Accuracy, and cBCI Neuro-Decoupling in Human-AI Teams Bayesian Distributional Models of Executive Functioning Visual Matters: Connecting Aesthetic Appeal and Production Quality of Photos, Infographics and Data Visualizations to Credibility of Social Media Posts Data-driven Head Motion Generation through Natural Gaze-Head Coordination Agreement Metrics for LLM-as-Judge Evaluation: What to Report and Why Perceptually Lossless Tactile Texture Synthesis with Compact Spectral Envelope Models MambaGaze: Bidirectional Mamba with Explicit Missing Data Modeling for Cognitive Load Assessment from Eye-Gaze Tracking Data CogAdapt: Transferring Clinical ECG Foundation Models to Wearable Cognitive Load Assessment via Lead Adaptation Augmented Analytics and Decision Quality: The Role of Trust among Non-Technical BI Users Faster Completion, Less Learning: Generative AI Reduced Study Time on Math Problems and the Knowledge They Build PaintCopilot: Modeling Painting as Autonomous Artistic Continuation Personality Engineering with AI Agents: A New Methodology for Negotiation Research PULSE: Agentic Investigation with Passive Sensing for Proactive Intervention in Cancer Survivorship Access Timing as Scaffolding: A Reinforcement Learning Approach to GenAI in Education Conversations in Space: Structuring Non-Linear LLM Interactions on a Canvas MAPLE: Self-Supervised Learning-Enhanced Nonlinear Dimensionality Reduction for Visual Analysis nASR: An End-to-End Trainable Neural Layer for Channel-Level EEG Artifact Subspace Reconstruction in Real-Time BCI
Telephone Surveys Meet Conversational AI: Evaluating a LL...
Max M. Lang, Sol Eskenazi · 2025-02-27 · via cs.HC updates on arXiv.org

Telephone surveys remain a valuable tool for gathering insights but typically require substantial resources in training and coordinating human interviewers. This work presents an AI-driven telephone survey system integrating text-to-speech (TTS), a large language model (LLM), and speech-to-text (STT) that mimics the versatility of human-led interviews (full-duplex dialogues) at scale. We tested the system across two populations, a pilot study in the United States (n = 75) and a large-scale deployment in Peru (n = 2,739), inviting participants via web-based links and contacting them via direct phone calls. The AI agent successfully administered open-ended and closed-ended questions, handled basic clarifications, and dynamically navigated branching logic, allowing fast large-scale survey deployment without interviewer recruitment or training. Our findings demonstrate that while the AI system's probing for qualitative depth was more limited than human interviewers, overall data quality approached human-led standards for structured items. This study represents one of the first successful large-scale deployments of an LLM-based telephone interviewer in a real-world survey context. The AI-powered telephone survey system has the potential for expanding scalable, consistent data collecting across market research, social science, and public opinion studies, thus improving operational efficiency while maintaining appropriate data quality for research.