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Transit

Webinar: Service Alert Masterclass | Transit Webinar: How to prepare for mega events | Transit Best App for Poland Public Transport Navigation and Travel TTC and Transit app are teaming up Metro Vancouver, meet your new official app The Great Vancouver Bench-marking Project 2025 Riders Choice Awards Shining a light on Metro Vancouver’s bus stops Spontaneous bus diversions are now visible in Liverpool GOFS is ready for its close-up Transit 6.0: let’s make public transit more beautiful How we turned public transit into a multiplayer game The megaphone that’s making cities better
Which host city had the best public transit? | Transit
thetransitapp · 2026-07-16 · via Transit
Sign up for our mega-event webinar
Wednesday, July 29 at 2 PM ET
Computer monitor showing a promotional screen for Transit’s mega-event webinar featuring the faces of presenters and logos of Transit, TransLink, and ConnectKC26

Learn from transit agency staff in Vancouver, Kansas City, and across the continent as we walk through Transit’s custom navigation and rider feedback tools for partners handling mega-events, from Taylor Swift to the Olympics to the world’s biggest soccer tournament.

As soccer made a splash in a handful of North American cities this summer, the cup spilled over into its host cities’ public transit systems.

Over the course of the tournament, more than 4 million locals and visitors opened Transit across host cities, answering Rate-My-Ride questions more than 600,000 times about how their transit system was performing during one of the world’s biggest mega-events.

So which transit systems rose through the knockout stage? And which ultimately took home the trophy?

Let’s start with a look at the teams themselves…

A quick note about Mexico: While the app includes Mexico City, we haven’t found reliable transit data sources in Guadalajara and Monterrey — so they don’t appear among our more than 1,100 supported cities and regions, or in this blog post. If you are a transit data geek who knows about GTFS in Mexico, por favor, escríbanos.

Chart title: “Most pitch-passionate transit riders” followed by Rate-My-Ride question: “Are you going to a tournament event this week?” First place: Houston, second place: Atlanta and Miami in a tie, third place: Kansas City

Mega-events put new types of strain, and a whole lot of high-profile pressure, on transit agencies. But they’re also an opportunity for agency staff to try new things, and work together in new ways to deliver top-ranking transit service.

Just like each national team, host city transit systems have spent years preparing for this moment: rearranging routes, preparing multilingual navigation, and procuring temporary buses — including Kansas City’s doubling of its regular fleet with 220 new coach buses.

Screenshots of the Transit app in Vancouver and Toronto, with Fan Festival and stadium locations highlighted on the app’s home screen map.

While our hometown of Montreal didn’t host any matches, our Team Canada partners in Vancouver and Toronto did. In fact, TransLink and the TTC launched their very own Transit partnerships right before the tournament kicked off — giving us the chance to work with pros inside both agencies to prepare custom navigation improvements in time for the first match.

Inspired by the technological wizardry of Île-de-France Mobilités during the 2024 Olympics in Paris, we modified our trip planner to guide fans away from choke points not just before and after matches, but also around fan festivals — with our digital tools supplementing TransLink and TTC staff on the ground to manage the fan influx.

We also improved navigation in host cities by putting fan zones and important stadium information on the map not just in Toronto and Vancouver, but also south of the border for partner agencies in Kansas City, Seattle, Philadelphia, and San Jose.

Chart title: “Hosted the most away-team riders” followed by Rate-My-Ride question: “Where do you live?” First place with the highest percentage of visitors: Miami, second place: Dallas, third place: Toronto

And that was just the start — together with host city transit agencies, we readied even more kickoff-critical app features like:

  • Special tournament-only fare payment options for ConnectKC26 in Kansas City, plus VTA and Caltrain in the Bay Area
  • Preview Mode, which helped riders get ready for ConnectKC26, an entirely new transit network during the tournament — with real-time information signs on the ground powered by Transit’s APIs
A collage showing various Transit app features for the tournament: special fare payment options with VTA, web-based trip planning in Kansas City, match-related push notifications, and unplanned detour information with TTC.

All that, plus special push notifications, in-app messaging, and communication materials for partners to guide regular commuters and first-time visitors alike — and, of course, those special Rate-My-Ride questions to give transit agencies a rider’s-eye view of the experience.

So, which host city transit system came out on top? The competition was fierce, but only one could take home the trophy…

Chart title: “Overall best host city transit system” followed by Rate-My-Ride question: “Would you recommend this transit system to others?” First place: Seattle, second place: Bay Area, third place: Dallas
Seattle is already one of the continent’s best soccer cities — now its transit systems get to enjoy the thrill of victory, too.
Trophy and soccer ball
Want to make your city a mega-event champ?
Sign up for our webinar on Wednesday, July 29 at 2 PM ET
Computer monitor showing a promotional screen for Transit’s mega-event webinar featuring the faces of presenters and logos of Transit, TransLink, and ConnectKC26

Learn from transit agency staff in Vancouver, Kansas City, and across the continent as we walk through Transit’s custom navigation and rider feedback tools for partners handling mega-events, from Taylor Swift to the Olympics to the world’s biggest soccer tournament.