It has been a busy stretch on the AWS Summit circuit. At the New York City Summit, I delivered a workshop called Building AI architectures with AWS Serverless, and it was a lot of fun watching builders wire up agents and serverless services to solve real problems in a single afternoon. This week I am heading down to the Washington, DC Summit, which always puts a spotlight on innovation in the public sector. If you are going to be there, come say hello.

A question I hear a lot at these events is how teams can put AI to work without waiting on a long engineering backlog, and this week’s biggest launch speaks directly to that, with Amazon Connect Customer introducing a no-code way for business teams to design AI powered customer experiences themselves. Now, let’s get into this week’s AWS news.

Headlines

Amazon Connect Customer launched the Agentic CX designer (NLX) in preview, a no-code canvas for designing and deploying AI powered self service experiences. Business teams can build and launch voice and digital experiences that bring agentic and deterministic AI together in one governed flow, going from design to testing and simulation to production ready experiences in weeks rather than months. The launch also includes Live Sync in preview, a patented technology that drives a customer’s web or mobile experience in real time as they speak or type. A caller can complete a form or pull up the right product page without ever leaving the conversation. To see how this reshapes who designs customer experience, read the blog post on how the business user is the new architect of customer experience and visit the Amazon Connect Customer page.

Last week’s launches

Here are some launches and updates from this past week that caught my attention:

• AWS Lambda MicroVMs – A new serverless compute primitive that gives each user or job VM level isolation with near instant launch and resume speeds, plus the ability to suspend and resume execution for up to 8 hours. Built on Firecracker, it is made for running user or AI generated code in multi-tenant applications without managing virtualization infrastructure or trading off isolation, speed, and state.
• Amazon EC2 AMI Watermarks – Lets you embed custom identifiers in your private AMIs that automatically carry forward to every derived AMI across copies, Regions, and account shares. You can combine watermarks with Allowed AMIs and Declarative Policies to restrict launches to approved images, available at no additional cost in all AWS Regions.
• AWS Outposts self-service lifecycle management – Adds self service configuration, quoting, ordering, subscription management, renewal, and decommissioning directly from the console, CLI, and API. A new quoting tool generates real time cost estimates in seconds and surfaces account and regional constraints before you submit an order.
• Amazon MSK AI Agent Skills – Gives AI coding assistants like Kiro, Claude Code, and Cursor expert, up-to-date guidance for operating Amazon MSK, covering troubleshooting, sizing, configuring, monitoring, and migrating external Kafka clusters to MSK Express. Tasks that once required specialized knowledge become a guided experience developers can complete on their own.
• Amazon OpenSearch Service AI-assisted migrations – Migration Assistant now includes an agent guided experience that helps you move self managed Apache Solr, Elasticsearch, or OpenSearch deployments to OpenSearch Serverless or Managed Clusters using tools like Kiro and Claude Code, with new live traffic capture and replay support for Solr.
• Amazon GuardDuty AI-powered investigations (preview) – Automatically analyzes findings and accounts to help you separate true threats from benign activity, examining context and related activity from the last 90 days with knowledge graphs and threat intelligence. Each investigation returns a disposition assessment with confidence scoring, MITRE ATT&CK classification, and actionable recommendations in minutes.

For a full list of AWS announcements, be sure to keep an eye on the What’s New with AWS page.

Other AWS news

Here are some additional posts and resources that you might find interesting:

• Open Governance for MySQL – Oracle announced a community governance model for MySQL that gives organizations outside Oracle a defined role in the project, including four non Oracle seats on a new Steering Committee and a public GitHub presence. AWS holds a seat and shares why it supports the move and how it already contributes fixes upstream for everyone running MySQL.
• A new way to keep your AWS Certification current -You can now maintain an eligible AWS Certification for an additional year by completing curated training and hands on labs on AWS Skill Builder instead of retaking a full exam. The option is available today in open beta for several Associate and Professional certifications, with more coming later this year.
• The All Builders Welcome Grant insider’s guide for 2026 applicants – A community guide on AWS Builder Center that walks early career builders through applying for the grant, which covers a full conference pass, airfare, and hotel for AWS re:Invent 2026. Applications are open now and close on July 14.

For a full list of AWS blog posts, be sure to keep an eye on the AWS Blogs page.

Looking for ways to connect with builders in person? Check out the AWS Summits coming to a city near you, find a local AWS Community Day led by user groups around the world, and explore tutorials, community content, and ways to grow your skills over at the AWS Builder Center.

That’s all for this week. Check back next Monday for another Weekly Roundup!

-Micah