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Jeffrey Zeldman Presents

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Jeffrey Zeldman Presents - American healthcare -
L. Jeffrey Zeldman · 2026-02-20 · via Jeffrey Zeldman Presents

Hello from CVS. 

CVS messed up my order so I have to wait around for 30 minutes while they reprocess it. 

It costs $30/month, used to be home-delivered, and their app said that today was the last day I could pick it up. 

But when I arrived, they told me they’d taken it out of readiness yesterday even though I still had a day’s grace. (I couldn’t pick it up yesterday because I was having a procedure done on my knee.)

They had also quoted me a price of $1200+/month. So I had to talk to them about that. 

Don’t worry. The 2nd pharmacist I talked to said it’s still only $30/month. Hooray.

But they won’t have it ready for another 30 minutes… and after that they go on lunch break.  

So I’m cooling my heels in a plastic chair, trying to ignore the loud bland pop and country music they play here and trying to also not get sick from the coughing dude sitting next to me. 

But I will say that everyone who works at this CVS is empathetic and polite, and that counts for a lot in my book. I’m also deeply fortunate to have a top-tier American insurance policy through my job.

Plus the delay gave me time to write this blog post.