In the tech world, it’s easy to be captivated by the biggest trends and most talked-about product innovations, whether in the news cycles or onstage. Innovation, however, is not limited to just creating the next big thing. It can just as importantly be about designing a new approach or developing new channels, programs, and experiences that deliver increased value to customers. And, in fact, these often have to be coupled together for the greatest success. But regardless of type, innovation must be partnered with leadership and accountability. No innovation comes to life through dreams alon...