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Linear Blog

Teaching an agent to auto-fix bugs - Linear Now Linear writes the code, too - Linear Reviewing code in the agent era - Linear Code review should be fast - Linear Code Intelligence for Linear Agent - Linear How we hire at Linear - Linear Output isn’t design - Linear How we use Linear Agent at Linear Post mortem on Linear security incident on March 24th, 2026 A calmer interface for a product in motion Design is more than code - Linear How our Customer Experience team works in Linear - Linear Continuous planning in Linear - Linear Designing remote work at Linear - Linear Self-driving SaaS: When software runs itself - Linear A Linear spin on Liquid Glass - Linear Best practices for designing Linear Dashboards - Linear Why we committed to a zero-bugs policy - Linear How Commure uses Dashboards to track performance and guide planning - Linear How we built Triage Intelligence - Linear Giving our team liquidity through Linear’s first tender offer - Linear How Cursor integrated with Linear for Agents - Linear Quality Wednesdays: How we trained our team to see what doesn’t work - Linear Our approach to building the Agent Interaction SDK - Linear Inside Mercury’s six-month journey building with AI agents - Linear Building our way: Announcing our Series C - Linear Why is quality so rare? - Linear Design for the AI age Building what customers need, not just what they ask for - Linear The profitable startup - Linear Why and how Scale migrated to Linear - Linear Simplifying support at scale: How Pleo uses Linear Asks - Linear How we built multi-region support for Linear How we redesigned the Linear UI (part Ⅱ) - Linear A design reset (part I) Rethinking the startup MVP: Building a competitive product | Linear Descript's internal guide for using Linear Post mortem on Linear incident from Jan 24th, 2024 | Linear Why and how we do work trials at Linear Using AI to detect similar issues Planning for unplanned work How we run projects at Linear - Linear Linear raises $35M Series B led by Accel - Linear Scaling the Linear Sync Engine - Linear Welcoming Cristina Cordova to Linear How we built Project Updates Settings are not a design failure Linear – 2021 Wrapped Fast growing startups are built on Linear Building at the early stage Linear raises $13M in Series A funding from Sequoia Capital Invisible details - Building contextual menus - Linear Practices for Building — Linear is now open for all Startups, Write Changelogs Linear’s Next Chapter: Announcing our $4.2M Seed Round
How we think about customer experience at Linear - Linear
Erin Frey and 4 others · 2023-09-07 · via Linear Blog

Illustration of the Slack, Zendesk, Intercom, and generic chat logos.

Illustration of the Slack, Zendesk, Intercom, and generic chat logos.

Erin Frey

 and 4 others

·

We believe in extending our product philosophy across all aspects of our company — especially customer support. We interviewed our in-house CX team to share how Linear uses Linear.

We’ve published an updated version of this article — read it here.

Erin Frey

 and 4 others

·