The era of enterprise AI is here, fundamentally reshaping how businesses operate, innovate and compete. As organizations increasingly integrate AI into their core workflows to boost productivity, they face a critical challenge: Secure an ever-expanding and complex AI ecosystem.

The very tools that promise unprecedented efficiency can introduce significant risks if not properly managed, from sensitive data exposure to vulnerabilities in the AI models themselves. To empower organizations to navigate this new landscape with confidence, Palo Alto Networks is proud to announce an integration between Prisma AIRS^® and ServiceNow, the AI platform for business transformation.

The ServiceNow AI Control Tower provides centralized inventory, application lifecycle and governance for Enterprise AI backed by the ServiceNow CMDB. By combining Prisma AIRS's comprehensive AI security capabilities with ServiceNow's AI Control Tower, we will provide a unified solution for enterprises to accelerate AI adoption securely and responsibly.

Securing AI Workflows and Models for a Defense-in-Depth Approach

The partnership will deliver robust security by integrating Prisma AIRS directly into the ServiceNow platform, focusing on two critical areas – securing runtime AI interactions and protecting the integrity of third-party AI models.

1. Real-Time Protection for AI Workflows with AI Runtime Security™

The ServiceNow AI Platform by ServiceNow uses generative AI to accelerate productivity across the enterprise. While the platform includes robust native safety protocols, the rapid evolution of adversarial AI attacks, (e.g., novel jailbreaks and indirect prompt injections) require a specialized, defense-in-depth security layer.

Why Native Filters Aren't Enough Consider is a scenario where insider, Akira, attempts to use a sophisticated prompt injection to trick a custom HR Assistant into revealing PII. This is data the HR Assistant can access but is instructed not to reveal. Standard algorithms often fail to catch these nuanced manipulations where the attacker disguises their intent.

The Solution: The integration will address this by embedding AI Runtime Security™ with Now Assist Guardian, ServiceNow’s built-in AI guardrail layer. Prisma AIRS will analyze the intent of interactions in real-time. If it detects a sophisticated attempt to bypass safety guardrails, it identifies the threat and signals ServiceNow to block the action immediately.

This seamless, real-time defense enables AI-driven workflows to remain secure against data exfiltration and policy violations without disrupting the user experience.

2. Comprehensive Visibility and Governance with Prisma AIRS Model Security

The proliferation of millions of available open-source and third-party large language models (LLMs) creates a governance challenge for security and IT teams. When developers want to bring these external models into their ServiceNow environment to build custom skills, organizations often lack a centralized way to vet their integrity.

The Solution: This is where the integration with ServiceNow's AI Control Tower comes in. Prisma AIRS AI Model Security will provide detailed risk profiles for these third-party and custom models, performing deep-dive scans and red teaming assessments to identify vulnerabilities before they are deployed.

To create a seamless workflow, this critical security intelligence data generated by Prisma AIRS is surfaced in the ServiceNow AI Control Tower. This will provide AI Governance and CoE (center of excellence) teams with critical security context from Prisma AIRS for their Enterprise AI deployment risk. When an engineering team requests to use a new model in the AI Control Tower, teams can consult the Prisma AIRS vulnerability reports surfaced within ServiceNow Security Operations to make an informed decision, approving only the models that meet the organization's security standards.

Enabling Secure AI Adoption at Scale

The native integration of Prisma AIRS within the ServiceNow platform transforms AI security from a complex hurdle into a seamless enabler of innovation. Security teams gain centralized visibility and control, while developers and employees can leverage the full power of AI with the confidence that robust guardrails are in place.

By combining the leadership of Palo Alto Networks in AI security with ServiceNow's powerful AI platform, we will provide the essential foundation for businesses to accelerate their AI journey. This partnership enables you to scale your AI initiatives securely, responsibly and with complete confidence.

Key Takeaways

Unified AI Governance: Get visibility into key security metrics to better inform AI governance in ServiceNow's AI Control Tower, powered by Prisma AIRS Model Security

Real-Time Threat Prevention: Secure all Enterprise AI workflows in the ServiceNow AI Platform with Prisma AIRS AI Runtime Security, which detects and blocks new AI threats, like prompt injection and offensiveness in real time.

Accelerated and Secure Innovation: Organizations deploying AI at scale can now govern and secure every model, agent, and workflow from a single platform secured by embedding Prisma AIRS AI security directly into enterprise workflows. The joint solution empowers organizations to confidently deploy and scale AI-powered applications to drive business transformation.

Ready to securely accelerate business transformation? Sign up for the ServiceNow and Palo Alto Networks webinar to learn more.

Forward-Looking Statements

This blog contains forward-looking statements that involve risks, uncertainties and assumptions, including, without limitation, statements regarding the benefits, impact, or performance or potential benefits, impact or performance of our products and technologies or future products and technologies. These forward-looking statements are not guarantees of future performance, and there are a significant number of factors that could cause actual results to differ materially from statements made in this blog, including, without limitation: developments and changes in general market, political, economic, and business conditions; risks associated with managing our growth; risks associated with new products and subscription and support offerings; shifts in priorities or delays in the development or release of new offerings, or the failure to timely develop, release and achieve market acceptance of new products and subscriptions as well as existing products and subscription and support offerings; failure of our business strategies; rapidly evolving technological developments in the market for security products and subscription and support offerings; our customers’ purchasing decisions and the length of sales cycles; our competition; our ability to attract and retain new customers; and our ability to acquire and integrate other companies, products, or technologies. We identify certain important risks and uncertainties that could affect our results and performance in our most recent Annual Report on Form 10-K, our most recent Quarterly Report on Form 10-Q, and our other filings with the U.S. Securities and Exchange Commission from time-to-time, each of which are available on our website at investors.paloaltonetworks.com and on the SEC's website at www.sec.gov. All forward-looking statements in this blog are based on information available to us as of the date hereof, and we do not assume any obligation to update the forward-looking statements provided to reflect events that occur or circumstances that exist after the date on which they were made.