The more entrenched AI gets in workflows and operations, the greater the need to remember who calls the shots.
Ease of use and speedy output can make it attractive to let AI take the wheel, even when a human should have the final say. Left unchecked, IT team members might need AI to finish tasks they once handled on their own.
Meanwhile, AI agents can get ahead of their human users and take action without explicit instructions. Despite AI's capabilities, giving up all human decision-making is not an option for most companies, especially in heavily-regulated spaces. So how do CIOs establish guidelines to balance how and where team members use AI?
In this episode of the InformationWeek Podcast, Nate Unruh, CIO at Nox Group, and Mike Gerhard, chief data and AI officer at BDO USA, discuss how they set boundaries on AI use and how to determine when a human must remain in charge.
Other topics include how they define guardrails when delegating decisions to AI, who is held accountable for the choices AI makes, and whether they made changes to employee training to prevent overreliance on the technology. During the Questionable Ideas tabletop exercises, they put their strategies to the test, helping a fictional company work through AI-driven projects designed by goblins, kobolds and gremlins.
Related:The CIO's next job: Leading business change with the CEO
Senior Editor, InformationWeek
Joao-Pierre S. Ruth edits stories for InformationWeek as well as reports on C-suite tech leaders across a multitude of industries and tech disciplines. He also hosts the InformationWeek Podcast, which brings together CIOs, CTOs, and other C-suite leadership to discuss their different approaches to addressing shared challenges. He joined InformationWeek in 2019, initially as a Senior Writer covering cloud computing and DevOps. He became a Senior Editor in 2023.
His work with InformationWeek garnered American Society of Business Publication Editors (ASBE) awards in 2024. This included "Could the DOJ's Antitrust Trial vs Google Drive More Innovation?" as part of the team’s Government Coverage, which collectively won a Bronze National award and a gold Northeast regional award, as well as a bronze regional award for a Web Feature Series on the environmental impact of data-driven organizations published during Earth Month. That award included his story "How Do Supercomputers Fit With Strategies for Sustainability?"
He has been a journalist for more than 25 years, reporting on business and technology first in New Jersey, then covering the New York tech startup community, and later as a freelancer for such outlets as TheStreet, Investopedia, and Street Fight.
Joao-Pierre can be reached via email at [email protected]
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