What you are saying is correct. So, the reason we want this is because we watch the stream of all posts (and replies) in a channel in slack so we can see activity. This gives us the ability to respond via clicking a link in slack, rather than checking our email every few hours and then responding. Its more real time since we are a distributed team always on slack. And its hard to see replies from our customers in slack, asking for helpdesk support, because we only see initial posts in category.r...