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Loom Status - Incident History

Multiple Atlassian services are experiencing issues Confluence, Jira Mobile and Forge users may experience authentication issues Some Loom users experiencing no audio when viewing recordings Loom performance degraded Atlassian Cloud Services impacted Issue with Loom Meeting Recordings in Zoom Issues with Recording on Loom Chrome Extension Loom Intermittent Issues Customers unable to checkout with loom monthly plans
Degraded performance of Loom app
2026-04-29 · via Loom Status - Incident History

Resolved

The Team has identified the root cause and the issue has now been resolved, and the impacted services are operating normally. Team will continue to monitor the impacted services.

Posted Apr 29, 2026 - 07:50 UTC

Investigating

We are investigating degraded performance issues affecting Loom's core functionalities - authentication, recording, viewing and editing looms.
We will provide more details within the next hour.

Posted Apr 29, 2026 - 07:00 UTC

This incident affected: Recording, Viewing, Authentication, and Loom AI.