We study the non-equilibrium dynamics of a one-dimensional interacting particle system that is a mixture of the voter model and the exclusion process. With the process started from a finite perturbation of the ground state Heaviside configuration consisting of 1's to the left of the origin and 0's elsewhere, we study the relaxation time $τ$, that is, the first hitting time of the ground state configuration (up to translation). We give conditions for $τ$ to be finite and for certain moments of $τ$ to be finite or infinite, and prove a result that approaches a conjecture of Belitsky et al. (Bernoulli 7 (2001) 119--144). Ours are the first non-existence-of-moments results for $τ$ for the mixture model. Moreover, we give almost sure asymptotics for the evolution of the size of the hybrid (disordered) region. Most of our results pertain to the discrete-time setting, but several transfer to continuous-time. As well as the mixture process, some of our results also cover pure exclusion. We state several significant open problems.