After an amazing 5-day trip in Sri Lanka, we were to catch a late night Air India flight from Colombo to New Delhi. The flight was delayed due to an engine malfunction. First by an hour. Then another hour. And four-hours later, when the repair work finished, the flight pilot’s shift had already ended!

An emergency flight was planned and it was supposed to arrive 20-hours later! Air India sent all the passengers to a complimentary all-inclusive stay in Taj Samundra.

We had separate bookings for domestic flights from New Delhi the next day. And we missed those flights due to this delay. The Air India ground staff promised that we would be compensated for it. I had little hopes for that but they indeed asked us for the replacement flight tickets that we booked and the compensation was paid for in a timely fashion.