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Playing Along: Learning a Double-Agent Defender for Belief Steering via Theory of Mind RPA-Check: A Multi-Stage Automated Framework for Evaluating Dynamic LLM-based Role-Playing Agents A Triadic Suffix Tokenization Scheme for Numerical Reasoning Hidden Measurement Error in LLM Pipelines Distorts Annotation, Evaluation, and Benchmarking Synthius-Mem: Brain-Inspired Hallucination-Resistant Persona Memory Achieving 94.4% Memory Accuracy and 99.6% Adversarial Robustness on LoCoMo Time is Not a Label: Continuous Phase Rotation for Temporal Knowledge Graphs and Agentic Memory NovBench: Evaluating Large Language Models on Academic Paper Novelty Assessment Policy Split: Incentivizing Dual-Mode Exploration in LLM Reinforcement with Dual-Mode Entropy Regularization METER: Evaluating Multi-Level Contextual Causal Reasoning in Large Language Models Think Before you Write: QA-Guided Reasoning for Character Descriptions in Books METRO: Towards Strategy Induction from Expert Dialogue Transcripts for Non-collaborative Dialogues Retrieval as Generation: A Unified Framework with Self-Triggered Information Planning Do LLMs Know Tool Irrelevance? Demystifying Structural Alignment Bias in Tool Invocations Enhancing Multimodal Large Language Models for Ancient Chinese Character Evolution Analysis via Glyph-Driven Fine-Tuning Polyglot Teachers: Evaluating Language Models for Multilingual Synthetic Data Generation Exploring Knowledge Conflicts for Faithful LLM Reasoning: Benchmark and Method CocoaBench: Evaluating Unified Digital Agents in the Wild MathAgent: Adversarial Evolution of Constraint Graphs for Mathematical Reasoning Data Synthesis Evaluating Memory Capability in Continuous Lifelog Scenario How Robust Are Large Language Models for Clinical Numeracy? An Empirical Study on Numerical Reasoning Abilities in Clinical Contexts Efficient Training for Cross-lingual Speech Language Models Shared Emotion Geometry Across Small Language Models: A Cross-Architecture Study of Representation, Behavior, and Methodological Confounds A Systematic Analysis of the Impact of Persona Steering on LLM Capabilities Uncertainty-Aware Web-Conditioned Scientific Fact-Checking When Valid Signals Fail: Regime Boundaries Between LLM Features and RL Trading Policies When Verification Fails: How Compositionally Infeasible Claims Escape Rejection Mem$^2$Evolve: Towards Self-Evolving Agents via Co-Evolutionary Capability Expansion and Experience Distillation AOP-Smart: A RAG-Enhanced Large Language Model Framework for Adverse Outcome Pathway Analysis OccuBench: Evaluating AI Agents on Real-World Professional Tasks via Language Environment Simulation Advancing Polish Language Modeling through Tokenizer Optimization in the Bielik v3 7B and 11B Series
"This Wasn't Made for Me": Recentering User Experience an...
Siyu Liang, Alicia Beckford Wassink · 2026-04-23 · via cs.CL updates on arXiv.org

Studies on bias in Automatic Speech Recognition (ASR) tend to focus on reporting error rates for speakers of underrepresented dialects, yet less research examines the human side of system bias: how do system failures shape users' lived experiences, how do users feel about and react to them, and what emotional toll do these repeated failures exact? We conducted user experience studies across four U.S. locations (Atlanta, Gulf Coast, Miami Beach, and Tucson) representing distinct English dialect communities. Our findings reveal that most participants report technologies fail to consider their cultural backgrounds and require constant adjustment to achieve basic functionality. Despite these experiences, participants maintain high expectations for ASR performance and express strong willingness to contribute to model improvement. Qualitative analysis of open-ended narratives exposes the deeper costs of these failures. Participants report frustration, annoyance, and feelings of inadequacy, yet the emotional impact extends beyond momentary reactions. Participants recognize that systems were not designed for them, yet often internalize failures as personal inadequacy despite this critical awareness. They perform extensive invisible labor, including code-switching, hyper-articulation, and emotional management, to make failing systems functional. Meanwhile, their linguistic and cultural knowledge remains unrecognized by technologies that encode particular varieties as standard while rendering others marginal. These findings demonstrate that algorithmic fairness assessments based on accuracy metrics alone miss critical dimensions of harm: the emotional labor of managing repeated technological rejection, the cognitive burden of constant self-monitoring, and the psychological toll of feeling inadequate in one's native language variety.