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The Register - Off-Prem: SaaS

Google Cloud suspended major customer Railway.com without cause, causing outage Anthropic comes for the midmarket software spend Anthropic comes for the midmarket software spend Microsoft's bad obsession is showing up in shabby services and slipshod software. Here's proof Palantir CEO: 10 percent of the world 'professionally hates us' ServiceNow under siege as Atlassian adds to ITSM take-outs ServiceNow under siege as Atlassian adds to ITSM take-outs Survey says no, American workers are not keen on Microsoft's AI Survey says no, American workers are not keen on Microsoft's AI AI clause in new SAP API policy has partners worried over lock-in UK.gov's DCMS to new CDIO: migrate from Google to Microsoft, overhaul ERP, build a team Microsoft Outlook for iOS still down and out for many after 'service change' Microsoft Outlook for iOS still down and out for many after 'service change' Microsoft tackles quality control issues. Just kidding, it's encouraging experienced workers to leave Workday, Rippling, and Slack flunk data access test, claims Fivetran Workday, Rippling, and Slack flunk data access test, claims Fivetran Google claims to have all the answers for enterprise AI agent sprawl UK tribunal sends £2B claim accusing Microsoft of overcharging for licensing to trial Oil crisis? What oil crisis? IT spending de-coupled from wider war shock The spaghettified DBMS chart that shows Oracle's crown is slowly slipping Atlassian’s new data collection policy protects rich customers while AI eats the rest Atlassian to train AI on user data unless law or cash say no Textbook titan McGraw Hill on ransomware crew's reading list after 13.5M records exposed UK told its Big Tech habit is now a national security risk How ServiceNow gets customers to gorge at the AI trough How ServiceNow gets customers to gorge at the AI trough How Salesforce and ServiceNow are squaring off in the battle for the helpdesk Salesforce is taking on ServiceNow in ITSM. The winner is AI Snowflake manager explains the 'Spider-Man' theory of AI agent data access Snowflake manager on 'Spider-Man' theory of AI agents Microsoft software resale appeal catches eye of £3.5B class action Minnesota State payroll problems grew after Workday launch, auditors say Minnesota payroll problems grew after Workday, say auditors Salesforce is looking to Slackbot to help it solve the SaaSpocalypse puzzle Salesforce is looking to Slackbot to help it solve the SaaSpocalypse puzzle ServiceNow allegedly says salesman 'overachieved' and is not entitled to comp ServiceNow salesman sues employer in commission dispute Surprise! Big Tech has been a bit rubbish at enforcing Australia’s kids social media ban 'Empathetic' Salesforce bots to help those fired by uncaring humans Datadog bets DIY AI will mean it dodges the SaaSpocalypse Datadog bets DIY AI will mean it dodges the SaaSpocalypse Snowflake's ongoing pitch: bring AI to data rather than data to AI Snowflake's ongoing pitch: bring AI to data rather than data to AI CMA dithers on cloud probe as Microsoft's meter runs on taxpayer dime Salesforce snaps up the team who built calendar app Clockwise to work on Agentforce Salesforce snaps up the team who built calendar app Clockwise to work on Agentforce Competition watchdog cracks knuckles, probes legality of Adobe cancellation fee Competition watchdog cracks knuckles, probes legality of Adobe cancellation fee SAP's grand cloud escape plan €2B short of the runway Microsoft 365 pauses Copilot creep after admins cry foul Microsoft 365 pauses Copilot creep after admins cry foul Europe's cloud minnows tell Brussels to stop big tech 'sovereignty-washing' Salesforce buyback to saddle company with debt until 2066 Salesforce buyback to saddle company with debt until 2066 India tests whether AI can stop trains hitting elephants Prince of PDFs, Adobe CEO Shantanu Narayen, to step down after 18 years Pentagon praises Palantir tech for battlefield strike speed Atlassian to shed ten percent of staff, because AI Atlassian to shed ten percent of staff, because AI Atlassian built a tool to migrate Jira users to the cloud and it made the move slower Atlassian built a tool to migrate Jira users to the cloud and it made the move slower Oracle says AI coding tools are helping it dodge the SaaSpocalypse Oracle says AI coding tools are helping it dodge the SaaSpocalypse AIOps is so powerful, vendors are building tools to clean up after agents break your infrastructure Iran is the first out-loud cyberwar the US has fought Microsoft kicks new Outlook opt-out deadline down the road to 2027 Microsoft postpones new Outlook migration to 2027 Okta CEO ‘paranoid’ as vibe coders stir SaaS-pocalypse fears Okta CEO ‘paranoid’ as vibe coders stir SaaS-pocalypse fears Capita's £370M Whitehall outsourcing deal challenged as 'abnormally low' Cloud inquiry chair quits CMA over glacial pace of reform Claude having artificially intelligent hiccups and access lockouts for over two hours Claude outage hits chat, API, vibe coding SaaS-pocalypse chatter is doomster pr0n. It would be nice if enterprise IT were boring again SaaS-pocalypse isn't coming any time soon Half of German-speaking SAP users set to blow past 2027 ECC support deadline Half of German-speaking SAP users to stay on ECC to 2030 Salesforce CEO declared victory over flagging software sales Workday CEO's AI talk can't shake off weaker sales forecast Workday CEO's AI talk can't shake off weaker sales forecast Microsoft teases ‘reimagined SharePoint experience’ with added AI Microsoft teases ‘reimagined SharePoint experience’ with added AI Palantir spent $25M on CEO flights so Alex Karp could do all the talking Palantir spent $25M on CEO flights so Alex Karp could do all the talking Microsoft throws spox under the bus in ICC email flap Microsoft throws spox under the bus in ICC email flap ServiceNow can't seem to keep its wallet closed, snaps up small AI analytics company ServiceNow buys Pyramid Analytics Supply chain attacks now fuel a 'self-reinforcing' cybercrime economy Apple's Creator Studio creates a subscription where free apps used to live Apple inserts ads for its premium productivity services Workday CEO Carl Eschenbach clocks out amid job cuts and market jitters Workday CEO steps down amid layoffs and market jitters Containers, cloud, blockchain, AI – it's all the same old BS, says veteran Red Hatter Atlassian swears it can handle AI without blowing out costs, or being swamped Atlassian swears it can handle AI without blowing out costs, or being swamped Workday reveals around 400 staff soon won't have to work another day Workday reveals around 400 staff soon won't have to work another day Rise of AI means companies could pass on SaaS Rise of AI means companies could pass on SaaS
Adobe CEO Shantanu Narayen to step down after 18 years
2026-03-13 · via The Register - Off-Prem: SaaS

SaaS

Didn’t say why, but for once AI may not be the reason for a lost job

Adobe CEO Shantanu Narayen has announced he intends to depart the company after 18 years as the prince of PDFs.

Narayen didn’t say why he’s moving on, but on the company’s Q1 2026 earnings call said he notified Adobe’s board of his decision some time ago. Adobe’s announcement of the CEO’s departure also offers no rationale.

The closest thing The Register could find to a rationale came on the company’s earnings call, during which Narayen said “As a company that has prided itself on creating categories, our AI transformation begins with a focus on customer-centric product strategy to anticipate and fulfill the diverse needs of a large and growing customer base.”

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Maybe Narayen felt he doesn’t have another big transition in him, after he led Adobe’s swing to become a SaaS company? It’s also worth noting he’s not likely to be short of cash given the size of his recent paychecks.

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That said, Narayen had a solid AI story to tell, telling investors annual recurring revenue from the company’s new AI-first offerings more than tripled year-over-year, “reflecting progress against this opportunity with individuals and enterprises alike.”

Those weren’t just hollow words: David Wadhwani, president of the company’s Creativity and Productivity Business, pointed to 45 percent quarter-over-quarter growth in consumption of generative AI credits.

Wadhwani said use of credits to pay for video generation rose 8x year-over-year, and audio generation doubled. That growth, he said, shows Adobe customers are “moving deeper into AI-assisted creation across the full creative process.”

Every action has an equal and opposite reaction, and for Adobe that meant a dip for its business selling stock images.

“While Q1 had many highlights, our traditional stock business saw a steeper decline than we expected,” Wadhwani admitted. “This shift is playing out more quickly than we had planned for, and our focus remains on giving customers meaningful choice between stock and generative AI as they build their creative and marketing workflows.”

Narayen said the decline in stock sales meant Adobe posted 10.9 percent growth in recurring revenue, instead of 11.2 percent.

The company posted record revenue for the quarter of $6.4 billion, up 12 percent year-over-year, and net income of $1.9 billion. Subscription revenue rose 13 percent year-over-year. Those aren’t numbers that typically get boards looking for a new CEO.

The board needs to anyway and said it will consider internal and external candidates.

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Narayen said Adobe has “always invested in developing a really deep bench of outstanding execs.”

Asked what the board will look for in his successor, he said Adobe will always be a product company. “And I think taking advantage and looking around the corner as it relates to the immense opportunity that AI has across creativity and marketing is the real opportunity for not just the CEO, but the company as well,” he concluded. ®