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cs.HC updates on arXiv.org

Quantitative Movement Testing: Measuring Patient Movements from a Single Smartphone Video Vision-Language Models Suppress Female Representations Under Ambiguous Input The New Social Image: How AI Competency and AI Proactivity Influence Self- and Peer-Perceptions in the Workplace TUX: Measuring Human--AI Tacit Understanding LLUMI: Improving LLM Writing Assistance for Mental Health Support with Online Community Feedback VideoFDB: Evaluating Full-Duplex Vision-Speech Capabilities in Conversational Agents Label Over Logic? How Source Cues Bias Human Fallacy Judgments More Than LLMs Inform, Coach, Relate, Listen: Auditing LLM Caregiving Support Roles How Coding Agents Fail Their Users: A Large-Scale Analysis of Developer-Agent Misalignment in 20,574 Real-World Sessions MetaRanker: Human-in-the-loop Active Ranking for Metalens Image Quality Analyzing Persona Effects in Generated Explanations from Multimodal LLM Agents in Urban Perception First head-to-head comparison of agentic AI applied to the analysis of simulated data of the Einstein Telescope Granuscore: A Reference-Free Measure of Granularity for Text Analysis and Question Answering The Timing Dependencies of Trust: Speed, Accuracy, and cBCI Neuro-Decoupling in Human-AI Teams Bayesian Distributional Models of Executive Functioning Visual Matters: Connecting Aesthetic Appeal and Production Quality of Photos, Infographics and Data Visualizations to Credibility of Social Media Posts Data-driven Head Motion Generation through Natural Gaze-Head Coordination Agreement Metrics for LLM-as-Judge Evaluation: What to Report and Why Perceptually Lossless Tactile Texture Synthesis with Compact Spectral Envelope Models MambaGaze: Bidirectional Mamba with Explicit Missing Data Modeling for Cognitive Load Assessment from Eye-Gaze Tracking Data CogAdapt: Transferring Clinical ECG Foundation Models to Wearable Cognitive Load Assessment via Lead Adaptation Augmented Analytics and Decision Quality: The Role of Trust among Non-Technical BI Users Faster Completion, Less Learning: Generative AI Reduced Study Time on Math Problems and the Knowledge They Build PaintCopilot: Modeling Painting as Autonomous Artistic Continuation Personality Engineering with AI Agents: A New Methodology for Negotiation Research PULSE: Agentic Investigation with Passive Sensing for Proactive Intervention in Cancer Survivorship Access Timing as Scaffolding: A Reinforcement Learning Approach to GenAI in Education Conversations in Space: Structuring Non-Linear LLM Interactions on a Canvas MAPLE: Self-Supervised Learning-Enhanced Nonlinear Dimensionality Reduction for Visual Analysis nASR: An End-to-End Trainable Neural Layer for Channel-Level EEG Artifact Subspace Reconstruction in Real-Time BCI
Identifying Explanation Needs of End-users: Applying and ...
Lars Sipos, Ulrike Schäfer, Katrin Glinka, Claudia Müller-Birn · 2023-07-18 · via cs.HC updates on arXiv.org

Explanations in XAI are typically developed by AI experts and focus on algorithmic transparency and the inner workings of AI systems. Research has shown that such explanations do not meet the needs of users who do not have AI expertise. As a result, explanations are often ineffective in making system decisions interpretable and understandable. We aim to strengthen a socio-technical view of AI by following a Human-Centered Explainable Artificial Intelligence (HC-XAI) approach, which investigates the explanation needs of end-users (i.e., subject matter experts and lay users) in specific usage contexts. One of the most influential works in this area is the XAI Question Bank (XAIQB) by Liao et al. The authors propose a set of questions that end-users might ask when using an AI system, which in turn is intended to help developers and designers identify and address explanation needs. Although the XAIQB is widely referenced, there are few reports of its use in practice. In particular, it is unclear to what extent the XAIQB sufficiently captures the explanation needs of end-users and what potential problems exist in the practical application of the XAIQB. To explore these open questions, we used the XAIQB as the basis for analyzing 12 think-aloud software explorations with subject matter experts. We investigated the suitability of the XAIQB as a tool for identifying explanation needs in a specific usage context. Our analysis revealed a number of explanation needs that were missing from the question bank, but that emerged repeatedly as our study participants interacted with an AI system. We also found that some of the XAIQB questions were difficult to distinguish and required interpretation during use. Our contribution is an extension of the XAIQB with 11 new questions. In addition, we have expanded the descriptions of all new and existing questions to facilitate their use.