The paper presents an introductory overview of the workflow automation area, outlining the main types, basic technologies, the essential features of workflow applications. Two sorts of process models for the definition of workflows (according to the conversation-based and activity-based methodologies) are sketched. Later on, the nature of Lotus Notes and its capabilities (as an environment for workflow management systems development) are indicated. Concluding, the experience of automating administrative workflows (developing a Subsystem of Inter-institutional Document Management of the VADIS project) is briefly outlined.