Abstract:In the field of software operations, Large Language Models (LLMs) have attracted increasing attention. However, existing research has not yet achieved efficient and effective end-to-end intelligent operations due to low-quality data, fragmented knowledge and insufficient learning. To explore the potential of LLMs in software operations, we propose OpsLLM, a domain-specific LLM that supports both knowledge-based question answering (QA) and root cause analysis (RCA). Moreover, we disclose the detailed workflow for building LLMs specifically in the software operations domain. First, a Human-in-the-Loop mechanism is introduced to curate highquality data from a large collection of operational raw data and construct a fine-tuning dataset. Then, based on the data, supervised fine-tuning is conducted to achieve a base model. Furthermore, we introduce a domain process reward model (DPRM) during the reinforcement learning stage to optimize the accuracy and reliability of the fine-tuned model on RCA tasks. Experimental results on the tasks with diverse difficulties demonstrate that OpsLLMs effectively learns and aligns with the operational domain knowledge infused, outperforming existing open-source and closed-source LLMs in accuracy with improvements of 0.2%~5.7% on QA tasks and 2.7% ~70.3% on RCA tasks, while exhibiting strong transferability. Moreover, we will open-source three versions of OpsLLM with 7B, 14B and 32B parameters, along with a 15K fine-tuning dataset.
| Subjects: | Machine Learning (cs.LG) |
| Cite as: | arXiv:2605.02906 [cs.LG] |
| (or arXiv:2605.02906v1 [cs.LG] for this version) | |
| https://doi.org/10.48550/arXiv.2605.02906 arXiv-issued DOI via DataCite |
From: Li Ye [view email]
[v1]
Mon, 6 Apr 2026 02:40:18 UTC (4,663 KB)
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