I don't often fill in feedback forms because they never allow a proper answer. I did one recently for a service I received for free and felt obliged to give back. In one question there were about 15 options. Not one applied.

Please can we have "How did you feel about this service?", with follow up questions if needed. If it fills in the same form behind the scenes I don't care. Just let me express what I need to say.

I am not a great AI fan, but this would genuinely make life better.