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DigitalOcean Status - Incident History

Support Portal Service Disruption Power Degradation impacting GPU Performance in ATL1 Rescheduled: Spaces Maintenance in BLR1 Rescheduled: Spaces Maintenance in NYC3, SFO2 and SFO3 Rescheduled: Spaces Maintenance in BLR1 Rescheduled: Spaces Maintenance in AMS3, FRA1 and TOR1 Spaces Maintenance in NYC3, SFO2 and SFO3 Cloud Control Panel and API Maintenance Window Extended in LON1, SGP1, SYD1. Spaces Maintenance in AMS3, BLR1, FRA1 and TOR1 Managed Databases Creation Spaces Maintenance in LON1, SGP1 and SYD1 Container Registry and Spaces Accessibility Major Service Interruption in MKC1 Volume Attach/Detach events in FRA1 Account Registration, Droplets, and Related Services Functions on App Platform Multiple Services Availability Spaces Cold Storage Billing Cloud Control Panel Access Gradient AI Model Kimi K3 Responses Issues Agent Platform Requests Returning HTTP 500 Errors Llama-4-Maverick Model Availability Gradient AI Serverless Inference Requests Timing Out for qwen3.5-397b-a17b Networking in BLR1 Block Storage Volume NYC1 and NYC3 Reserved IP routing in TOR1 Serverless Inference - Gemma4 Latency Issues Causing Timeouts & Slow Responses Kubernetes Deployments in NYC1 NYC2 Network Maintenance
Network Connectivity from India to NYC
2026-07-24 · via DigitalOcean Status - Incident History

Resolved

Between 07:46  UTC & 10:24 UTC today, some users in India accessing resources in the NYC region may have experienced connectivity issues. The impact was limited to users using Airtel as their ISP.

Our investigation determined that the issue was caused by an internal network issue within Airtel and was not related to DigitalOcean network. The connectivity issue now appears to be resolved, and users should no longer experience problems accessing their resources.

We apologize for any inconvenience this may have caused. However, if you continue to experience any connectivity issues, please don't hesitate to open a support ticket for further investigation; we'll be happy to assist you further.

Posted Jul 24, 2026 - 12:42 UTC

Monitoring

We are observing improvements in network connectivity for users in India accessing resources in our NYC region. Our team is monitoring the situation to ensure that the service has returned to normal operation and remain stable. We appreciate your patience and will provide an update once the issue is fully confirmed as resolved.

Posted Jul 24, 2026 - 11:45 UTC

Identified

We have noticed ​​​​​​​network connectivity issues affecting some users connecting from India to resources in the NYC region. Based on our current investigation, users on Airtel and BSNL have reported increased latency, packet loss, or intermittent connectivity. We apologize for the inconvenience and will provide an update as soon as more information becomes available.

Posted Jul 24, 2026 - 10:36 UTC

This incident affected: Networking (NYC1).