Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operate their mobile investments with high-value services that drive competitive differentiation.
Position Summary:
The Service Project Team Lead position is responsible for supporting the Service Program Manager (SPM), specifically for The Home Depot customer account. The daily tasks for the Service Project Team Lead position include, but are not limited to, assisting SPM with day-to-day service activities as well as supporting the Account Manager by updating project schedules/documentation, order verification and entry, and tracking action-items. There is a large focus on data collection and data entry; the ideal candidate must be detailed oriented, organized, self-motivated, and proficient in Excel and other MS applications, also experience with Oracle is required.
Responsibilities Include:
- Center point of cleaning, refurbishment, and spare pool management of customer’s cases.
- Works collaboratively with THD PM to ensure project deadlines are met and provides administrative support as needed.
- Monitor, track and manage vendor, partner and Stratix service SLAs, and escalate when necessary.
- Perform proactive, value-added activities on behalf of the customer.
- Daily processing, reconciliation, and tracking of cases in project cycle.
- Updates, maintains, and reviews project deliverables while maintaining revision control of deliverables.
- Performs master data management, project and order entry and verification.
- Supports deployment/migration activities, provides deployment status updates in real time, tracks issues, and provides post support as required.
- Conducts project reconciliations, which may not be limited to, inventory and invoicing.
- Self-motivator that can take the initiative and drive results.
- All other duties as assigned.
Requirements:
- Hands on, individual contributor and collaborative team player
- Excellent written and oral communication skills, including presentation skills.
- Strong people skills and ability to build trusted relationships with individuals at all levels of an organization.
- Self-directed, organized, and detail-oriented, with an eye toward high quality and on time work.
- Ability to quickly produce quality project documentation.
- Skilled at prioritization and multi-tasking
- Ability to accomplish results working through others.
- Ability to work on tight deadlines in a demanding environment.
- Intermediate skills in Excel
- Ability to lift to 50 lbs repetitively.
