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This new default experience is already proving more useful in real work. Early customer feedback shows stronger engagement and higher satisfaction, reinforcing the value of Copilot as a true collaborator that helps get work done.
When we first shipped Copilot, foundation models were not powerful enough to use Copilot to command the applications. This meant Copilot was a passive partner in documents: it could answer questions but missed the mark when it was asked to take action on the canvas directly. Over the past year, models have made meaningful leaps in instruction following, reasoning, and overall quality, and are now better at handling multi-step edits reliably without losing your intent.
All of these advances have enabled Copilot to fully engage with each application as a true collaborator: understanding the richness of a pivot table in Excel, the use of animations in PowerPoint, or the precision of citations in Word. This agentic evolution of Copilot within Word, Excel, and PowerPoint feels magical, as it can now take on high-level tasks and execute them like a human would.
We’ve built this new functionality in close partnership with customers and researchers across Word, Excel, and PowerPoint, and a few themes stood out:
Over the last month, our data already shows increased engagement, retention, and satisfaction:
| Application | Change in Engagement (tries/user per week) | Change in new user retention (% increase) | Change in Satisfaction (thumbs up rate) |
|---|---|---|---|
| Word | +52% | +11% | +21% |
| Excel | +67% | +50% | +65% |
| PowerPoint | +11% | +36% | +25% |
In Word, Copilot helps you go from a blank page to a polished document faster—drafting, rewriting, restructuring, and applying the right tone for your audience.
In Excel, Copilot helps you explore data, build and explain analysis, and make changes directly in your workbook—from formulas to tables to visuals—so you can move from questions to decisions.
In PowerPoint, Copilot helps you create polished presentations—updating existing decks with the latest talking points, and data to tell an up-to-date narrative, respecting your company’s templates.
As always, we are committed to continuously improving Copilot in Word, Excel, and PowerPoint. Next, we’re focused on three things:
These latest Copilot features are now generally available and the default experience for customers with Microsoft 365 Copilot and Microsoft 365 Premium subscriptions. They are also available to users with Microsoft 365 Personal and Family plans.
Visit Microsoft365.com/copilot or download the Microsoft 365 app on your mobile device to get started.
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