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Books News - Literary Insights and Reviews | The HinduBusinessLine

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From jugaad to discipline in digital marketing
By Shubho Sengupta · 2025-12-19 · via Books News - Literary Insights and Reviews | The HinduBusinessLine

In India, digital marketing rarely begins with strategy. It usually begins with a WhatsApp message from a founder at 9 am, a screenshot of yesterday’s ROAS, and a familiar instruction: “Can we scale this?” Performance marketers operate in permanent firefighting mode. Agencies optimise frantically. CAC behaves unpredictably. Brand building is discussed politely and postponed indefinitely. In this environment, Alex Schultz’s Click Here arrives as a book that promises structure, discipline and something Indian marketers desperately need: a way to slow down thinking without slowing down growth.

Schultz structures the book into four clear parts, and this architecture is one of its biggest strengths. This is not a collection of hacks or a platform-specific playbook. It is an attempt to systematise digital marketing as a learning discipline rather than a reaction sport.

The first part deals with the basics. Schultz’s central claim is that marketing is a learning system, not a creative gamble and not an algorithmic miracle. He pushes the idea of a single North Star metric that reflects real business health. For Indian teams juggling CAC, ROAS, CTR, installs, engagement and “brand salience” with equal seriousness, this insistence on focus is quietly radical. Schultz revisits familiar concepts like funnels, conversion and targeting, but treats them as operational tools rather than slideware. There is little jargon, little hype and no motivational posturing.

Focus on measurement

The second part on infrastructure is where the book becomes genuinely important and slightly uncomfortable. Schultz is relentless about measurement. He takes apart the industry’s addiction to last-click attribution and questions the comfort marketers take in platform dashboards. His emphasis on incrementality, lift tests and marginal returns cuts directly against how marketing is often reported in India. Here, weekly performance reviews are built on screenshots, not experiments. Success is claimed quickly. Failure is quietly reframed. Schultz’s message is blunt: if you cannot show what changed because of your marketing, you are not measuring impact, you are narrating coincidence.

For Indian agencies and in-house teams alike, this section reads less like theory and more like an audit. It exposes habits the ecosystem has normalised: optimisation theatre, premature conclusions and the convenient confusion between correlation and causation. Schultz does not accuse, but the implications are clear.

The third part focuses on channels, including product-led growth, partnerships, search and social. This is where Schultz is most confident and also most constrained. His understanding of paid digital ecosystems is sharp, practical and grounded in reality. He repeatedly reminds readers to separate demand capture from demand creation, a distinction Indian marketers often ignore while celebrating search conversions that were inevitable anyway.

However, this section also reveals the book’s biggest limitation. Schultz writes from a world of abundance. Abundant data. Abundant experimentation. Abundant scale. This is the world of Amazon and Meta. It is not the world of most Indian brands. D2C companies in India learn very quickly that performance marketing can buy transactions but not loyalty. That scaling ads without building memory simply pushes CAC upwards. That consumers remember stories, not dashboards. Platforms like Blinkit understand this instinctively. DigiHaat understands it structurally. Yet Click Here treats these realities as secondary.

Brand building

This leads to the book’s most glaring blind spot. Brand building is underdeveloped and underweighted. Schultz acknowledges creative strategy but does not meaningfully engage with long-term brand construction, cultural resonance or memory structures. Brand is treated as a supporting character rather than a co-lead. In India, this is not a small omission. It is a strategic gap. Markets here are crowded, trust is fragile, and switching costs are low. Performance alone cannot carry a business indefinitely. Many Indian D2C brands have learned this the hard way, after discovering that efficient funnels do not automatically translate into durable preference.

Indian agency culture will also recognise itself between the lines. Schultz’s frameworks demand patience, rigour and intellectual honesty. Our ecosystem often rewards speed, surface-level optimisation and the ability to justify outcomes with better storytelling. Experiments are declared successful too early. Learning rarely survives the next client review. Schultz’s insistence on disciplined testing quietly exposes these habits without naming them.

The final part of the book attempts to tie the system together, including a chapter on AI. Schultz avoids evangelism. AI, he argues, will accelerate testing, optimisation and creative iteration, but it will not replace fundamentals. This restraint is welcome. At a time when Indian agencies are launching AI divisions faster than they can define them, Schultz’s view serves as a useful corrective. Technology does not replace thinking. It amplifies it.

Despite its limitations, Click Here is a valuable book. It gives Indian marketers a language to challenge bad measurement, weak strategy and performance theatre. It equips founders with better questions to ask their teams. It encourages agencies to move beyond reporting and towards learning. It will not teach you how to build a brand, but it will teach you how to stop lying to yourself with numbers.

The book must be read with one clear understanding. This is a book about how to make digital marketing work efficiently. It is not a book about why brands endure. In India, where growth without trust collapses quickly, that distinction matters.

Read Click Here as a foundation. Use it to clean up your systems, sharpen your thinking and question your dashboards. But if you want to build a brand that survives beyond the next funding cycle or festive sale, you will need to look elsewhere.

Alex Schultz has written a disciplined manual for modern performance marketing. Indian marketers should read it. They should also know where it stops.

The reviewer is a digital marketer with an analogue past

Title: Click Here: The Art and Science of Digital Marketing and Advertising

Author: Alex Schultz

Publisher: Wildfire

Price: ₹449

Published on December 19, 2025