In a major push to fortify India’s digital defense and grievance systems, Union Home Minister and Minister of Cooperation Amit Shah directed a comprehensive overhaul of the National Cyber Crime Helpline (1930).

Speaking at a high-level review meeting in New Delhi, Shah emphasised a zero-pendency approach, ensuring that no citizen’s call for help goes unanswered.

At the heart of this upgrade is a transition toward cutting-edge technology. The Home Minister mandated the integration of Artificial Intelligence (AI) to enable intelligent call routing, faster complaint logging, and more robust citizen grievance management.

The modernisation aims to transform the 1930 helpline into a highly efficient, tech-driven first line of defence against the rising tide of cyber crimes—particularly cyber financial fraud.

He said that the Modi government is committed to building a secure, technology-driven and citizen-centric cyber crime prevention and response mechanism. He directed that the 1930 Call Centres operating across States and Union Territories should be further strengthened in terms of technology and infrastructure. The Ministry of Home Affairs will provide the necessary support for hardware and technological upgrades, while States and Union Territories will be requested to ensure adequate manpower at these centres to facilitate the timely disposal of complaints.

Shah also directed that all State-level 1930 Call Centres to be upgraded with robust Interactive Voice Response (IVR) systems to ensure efficient call management and seamless forwarding of calls to the appropriate levels.

With the objective of further strengthening the national cyber crime response mechanism, he directed the establishment of a National-Level 1930 Call Centre equipped with adequate manpower and call handling capacity.

This national call centre will handle calls that remain unanswered at the State level and ensure that every victim receives timely assistance and prompt registration of complaints.

The meeting also reviewed the performance of the Citizen Financial Cyber Fraud Reporting and Management System (CFCFRMS), a key initiative of the Ministry of Home Affairs for tackling cyber financial frauds.

The system helps in promptly blocking fraudulent financial transactions through the banking network, thereby increasing the possibility of securing and restoring funds to victims.

He said that the Ministry of Home Affairs had issued a Standard Operating Procedure (SOP) in January 2026 for the speedy resolution of cyber financial fraud cases.

The SOP ensures coordinated action among banks, financial institutions, law enforcement agencies and other stakeholders so that funds blocked within the banking system can be returned to victim citizens at the earliest. The Supreme Court has also directed all High Courts to ensure the implementation of this SOP.

Published on June 17, 2026