- ChatGPT can now draft and send emails without leaving the chat window
- The feature currently works only with connected Gmail and Outlook accounts
- You can't send attachments, which limits its usefulness
I asked ChatGPT to write and send an email for me. It drafted the message, connected to my inbox, and prepared it for sending without me ever opening Gmail. For a moment, it felt like the AI assistant we've been promised for years. Then I tried to attach a file — and I was brought crashing back down to earth.
ChatGPT's new ability to send emails directly from within a chat, which quietly dropped yesterday, is available to most paid ChatGPT users in the web version of ChatGPT right now. It only works if you have connected your Gmail or Outlook account to ChatGPT, so it won't work across all email clients, and there are other limitations too.
For instance, as I discovered, you can't send attachments yet, which is a pretty big problem if OpenAI wants people to take ChatGPT more seriously as an AI assistant.
The final limitation is that you can't do this on Free or Go accounts, or through the ChatGPT apps on desktop and mobile. Sending emails is available only on the web version of ChatGPT for users on Plus, Pro, Business, and Enterprise plans.
The first taste of an AI assistant
I have to admit, it was quite a thrill the first time I tried sending an email from within the chat. I used it to send an idea for a story to my work email address, and I asked ChatGPT to provide some background information on the subject. I didn't type out the whole email — I just trusted ChatGPT to come up with the contents and include the link to the source I provided.
ChatGPT told me exactly what it was going to do, and displayed a dialog box explaining the action it was about to take, asking whether I wanted to Allow or Deny it. I clicked Details to review the exact email it planned to send and, happy with what I saw, I clicked Allow. Seconds later, the email arrived in my work inbox.
Of course, it failed at sending an attachment, but the fact that you can do all of this from within the chat is what's impressive. If you're already working in ChatGPT, it means you can send an email without interrupting your flow.
One missing feature changes everything
If you haven't connected your Gmail or Outlook account, open Settings, choose Apps, then Add more, and search for either Gmail or Outlook to connect it.
What makes the feature notable is that not every AI assistant can do this yet. When I asked Gemini to send an email for me, Google's chatbot replied that it couldn't send messages directly, or access my accounts to do so. Gemini can help draft emails, but ChatGPT's ability to actually connect to your inbox and complete the task is a glimpse of where AI assistants are heading.
The new ability to send email might be limited right now, but like most things OpenAI releases, it's likely to improve over time. Even so, the lack of attachment support feels like a significant omission. Sending files is one of the most common reasons people use email, and until ChatGPT can handle that, and also deal with reading emails, it's difficult to see it replacing a traditional email client.
Still, it's a promising first step. I also hope to see support for more email providers in the future. Starting with Gmail and Outlook covers a huge percentage of users, though, so there's a good chance you can try the feature for yourself today.
Follow TechRadar on Google News and add us as a preferred source to get our expert news, reviews, and opinion in your feeds.