Customer support is eating engineering - 惯性聚合

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Sahil Lavingia(@shl)

Sahil Lavingia (@shl) on X What should the IRS ship in the second half of 2026? I use this for watching the World Cup and taking app screenshots new oss: https://t.co/udbG1wp4Se If you want to work on the other .02%, we’re not hiring https://t.co/hw2yW1dMwB One agent runs 99.98% of Gumroad One agent is all you need (not anytime soon) Excited to retire from the IRS! Happy H2 to those who celebrate Read my book Update: switched to Rails + Inertia Built a mobile app that lets you browse the web with a Desktop Browser https://t.co/33RkDm8y6w https://t.co/33RkDm8y6w Engineering is eating customer support When I was a kid, I wanted to be a rapper Now I’m a wrapper Want to use Claude 24/7? Come work for the IRS The lazy are the most productive If you’re interested in giving feedback on what we should build next at IRS, DM me. Vibe coding > wishful thinking Would you download and use an IRS mobile app? Sky ripples Goals > systems USA in Eight Software vs wetware vs hardware It’s cool to have a government that works on Friday nights Gumroad being open source has added billions of dollars of economic value Wish you still had access to Mythos? Come work for the IRS Before AI: never deploy on Fridays After AI: always deploy on Fridays East Coast: Europe West Coast: Asia Wish you had unlimited token spend? Come work for the IRS If you don’t understand agent loops, watch the first episode of Westworld I miss ma boy What does enlightenment look like? 50 year olds are so young AGI is diffusion + LLM + scratchpad Hormones make us human, not intelligence Filed my taxes for free with the IRS using Free File Fillable Forms 🇺🇸 Cost of filing my taxes la... sass over saas Cyber unc The same: Stripe Ghostty Google Workspace Google Analytics GitHub https://t.co/sniRM0z8Fb https://t... Stack updates: Teams → Telegram Claude Code → Codex OpenClaw → Hermes Stripe Corporate Card → Ramp The productivity of working 1 minute every 30 minutes for 16 hours (i.e. 32 minutes) steering agents... Over 9,000! Still hiring humans because AI doesn’t have anxiety AI killed the whiteboard Listening to your customers just got 10x more fun Come work with me at the IRS! https://t.co/h64bkIweXa Vibe coding is 10x more fun when are on a team of humans

Customer support is eating engineering

Sahil Laving · 2026-06-27 · via Sahil Lavingia(@shl)

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