Here’s the Thinkers360^TM annual leaderboard for our top 50 global thought leaders, analysts and influencers on Customer Experience. Congratulations to all our experts on Customer Experience who participated!

Top 50 Global Thought Leaders and Influencers on Customer Experience 2026

2026 Annual Ranking

Find and work with the World’s Premier B2B Thought Leaders, Advisors, Analysts, Authors, Influencers & Speakers (100M+ followers combined). Join Enterprise Lite to work with all of these experts on Customer Experience.

Want to be on this list or know others who should be on this live and annual leaderboard? Help us grow the Thinkers360 community by participating and sharing your own content and experience today! 

Brands, Organizations & Startups: Sign up to find and work with advisors, analysts, authors, influencers and speakers in your niche and to amplify your own executives, thought leaders, and content among our opt-in B2B decision maker, analyst and influencer community with 100M+ followers on social media combined! We specialize in B2B thought leadership marketing, B2B influencer marketing, B2B strategic marketing, and B2B analyst and influencer relations putting your brand in front of active B2B buyers, analysts and influencers worldwide. Our enterprise clients average 10X ROI on amplification! – Explore membership today!

Thought Leaders, Analysts & Influencers: To join the world’s largest opt-in B2B thought leader community and influencer marketplace, participate in our thought leadership leaderboards, earn our world-renowned digital award badges and credentials, blog on the #1 thought leadership blog on the Web, and build, amplify and monetize your professional brand – Sign-up today!

Readers & Writers: To contribute your own content and to browse amazing content – including articles/blogs, books, interviews, podcasts and videos, from our opt-in B2B thought leader, analyst and influencer community – Join Thinkers360 today!

More than just a list, Thinkers360^TM live and annual leaderboards are differentiated by our unique patented algorithm that takes a holistic measure of thought leadership and authentic influence looking far beyond social media so brands can find exactly the right experts for their niche. Join us today! To find out more about how we calculate the rankings, please visit our article: Understanding the Thinkers360 Leaderboards.

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Top 50 Global Thought Leaders and Influencers on Customer Experience 2026

Our listing includes members of Thinkers360 and who have curated and shared their thought leadership content from around the web – including articles, blogs, books, keynotes, media interviews, panels, podcasts, social media, speaking events, videos, webinars and whitepapers – via our platform to build their Thinkers360 profile, portfolio and media kit.

Our differentiation from the various influencer leaderboards on social media, is that we take a holistic view of thought leaders, analysts and influencers, beyond their social media activity, and look across all the hats they may wear – such as academic, analyst, author, consultant, entrepreneur, influencer and speaker – and all the types of thought leadership content they produce.*

To see the full list (including industry-leading in-depth profiles, portfolios and media kits) or to participate in any of our leaderboards (by sharing your own thought leadership content), SIGN-UP for Thinkers360 today!

Top 50 Global Thought Leaders and Influencers on Customer Experience 2026

To work with any of these thought leaders, analysts and influencers or to amplify your own company, executives, content, news and events, simply join any of our enterprise plans. Our enterprise clients average 10X ROI on amplification. For influencer marketing campaigns and warm introductions, contact us at info@thinkers360.com.

Rank	Picture	Thought Leader Info	Thought Leader Score (Normalized)
1		Greg Kihlstrom The Agile Brand Contact Greg Kihlstrom	Score: 100
2		Tiffani Bova The Futurum Group Contact Tiffani Bova	Score: 94.76
3		Marsha Collier The Collier Company, Inc Contact Marsha Collier	Score: 50.61
4		Steven Van Belleghem Nexxworks Contact Steven Van Belleghem	Score: 48.61
5		Shep Hyken Shepard Presentations Contact Shep Hyken	Score: 46.71
6		Brian Solis BrianSolis.com Contact Brian Solis	Score: 45.25
7		Helen Yu Tigon Advisory Corp. Contact Helen Yu	Score: 42.37
8		Oliver Banks OB&Co Contact Oliver Banks	Score: 42.05
9		Karl A L Smith All me Contact Karl A L Smith	Score: 41.60
10		Nick Day JGA Recruitment Group Contact Nick Day	Score: 39.35
11		Apoorv Durga, Ph.D. Real Story Group Contact Apoorv Durga, Ph.D.	Score: 38.05
12		Luke Jamieson www.LukeJamieson.live Contact Luke Jamieson	Score: 38.03
13		Heverton Anunciacao, CSM University of Consumer Contact Heverton Anunciacao, CSM	Score: 37.38
14		Gregorio Uglioni Forward Partners AG Contact Gregorio Uglioni	Score: 36.69
15		Aarron Spinley Field Bell Institute Contact Aarron Spinley	Score: 36.57
16		Chris Luxford The ASPIRE! Group, LLC Contact Chris Luxford	Score: 36.13
17		Ricardo Saltz Gulko Eglobalis – Information – Insight – Innovation – Human Experience Boutique Agency Contact Ricardo Saltz Gulko	Score: 36.11
18		Christopher Brooks Lexden CX Limited Contact Christopher Brooks	Score: 35.72
19		Santhakumaran Atmalingam ACXS CX Expert Asia Contact Santhakumaran Atmalingam ACXS	Score: 35.41
20		Annette Franz CX Journey Inc. Contact Annette Franz	Score: 34.91
21		Donna Peeples Motivated, Inc. Contact Donna Peeples	Score: 34.79
22		Mary Brodie Gearmark Contact Mary Brodie	Score: 34.22
23		Jason Cooper Jason Cooper The Sales Relationship Coach Contact Jason Cooper	Score: 33.83
24		Benson Mukandiwa CMgr FCMI-FIML	Score: 33.67
25		Payam Navi Asiatech Co. Contact Payam Navi	Score: 33.56
26		Roger Dooley Roger Dooley Contact Roger Dooley	Score: 33.48
27		Jeannie Walters, CCXP Experience Investigators Contact Jeannie Walters, CCXP	Score: 33.28
28		Roy Atkinson Clifton Butterfield, LLC Contact Roy Atkinson	Score: 33.05
29		Michael Fauscette Arion Research LLC Contact Michael Fauscette	Score: 33.00
30		Jeff Sheehan CX JS Consulting Contact Jeff Sheehan	Score: 32.97
31		Amenallah Reghimi RegASK™ Contact Amenallah Reghimi	Score: 32.96
32		Seth Earley Earley Information Science Contact Seth Earley	Score: 32.73
33		Thomas Koulopoulos Delphi Group	Score: 32.64
34		Kashyap Kompella RPA2AI Research Contact Kashyap Kompella	Score: 32.52
35		Adrian Swinscoe Punk CX Contact Adrian Swinscoe	Score: 32.50
36		Anita Raymond Grey	Score: 32.45
37		Paul Henderson Outcome Leaders Contact Paul Henderson	Score: 32.42
38		Barnaby Wynter The Brand Bucket Company Contact Barnaby Wynter	Score: 32.41
39		Luigi Cappel SoLoMo Consulting Ltd Contact Luigi Cappel	Score: 32.26
40		Maria Soledad Solis, CCXP, MEP NTadvisors Contact Maria Soledad Solis, CCXP, MEP	Score: 32.18
41		gianfranco cuzziol In Pursuit of The Trivial Contact gianfranco cuzziol	Score: 32.12
42		David Carmell DATAROCKiT™ Contact David Carmell	Score: 32.08
43		JOHN FORMICA America’s Customer Experience Speaker and Coach Contact JOHN FORMICA	Score: 31.95
44		Robin Tommy Tata Consultancy Services Contact Robin Tommy	Score: 31.95
45		Jim Marous The Financial Brand Contact Jim Marous	Score: 31.93
46		Stacy Sherman Doing Customer Experience (CX) Right® Contact Stacy Sherman	Score: 31.86
47		Sumedh Ranadive Kimberly-Clark Corporation Contact Sumedh Ranadive	Score: 31.83
48		Dr. Anika Sharma, PhD. LTIMindtree Contact Dr. Anika Sharma, PhD.	Score: 31.83
49		Chelsea Marti, M.A. Novartis Contact Chelsea Marti, M.A.	Score: 31.75
50		Vladimer Botsvadze VladimerBotsvadze.comContact Vladimer Botsvadze	Score: 31.75

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Frequently Asked Questions

What specific criteria were used to select the top 50 thought leaders and influencers? 

The Thinkers360 thought leadership leaderboards are by participation and everyone is invited to join by signing up at Thinkers360.com. There is no difference in how we calculate the rankings between free and paid members.

The Thinkers360 leaderboards are based on member’s personally authored content and experience curated from around the web and added to their Thinkers360 profile, portfolio, and media kit.

Unlike social media leaderboards which can be gamed via the purchase of fake followers, spamming of hashtags, and sharing of third-party content, the Thinkers360 leaderboards are based on member’s real content and accomplishments. Something that’s a true measure of expertise and hard to fake.

For more information, please see our article “Understanding the Thinkers360 Leaderboards”.

How can I get on the Thinkers360 list in the future? 

Simply Sign Up for Thinkers360 and start building your profile, portfolio, and media kit. You can add personally authored content, awards and recognition and tag each content item with up to 3 relevant keywords that count towards the leaderboards.

How can I recommend others who should be on the list?

Know others who should be on our leaderboards? Help us grow the Thinkers360 community by inviting them to participate by sharing their own content today! We amplify your content for free!

What are some other resources available to learn more about Customer Experience?  

Thinkers360 is an opt-in network of the world’s foremost B2B thought leaders — including academics, advisors, analysts, authors, consultants, executives, influencers, and speakers — with over 100M followers on social media combined.

To access resources on Customer Experience from our members, simply Sign Up for Thinkers360 and visit our Content menu. There you can filter by any topic of interest from over 100 cutting-edge business, technology, and sustainability topics. You can also filter content by over 90 content types such as articles, blogs, books, keynotes, media interviews, panels, podcasts, social media, speaking events, videos, webinars, whitepapers, as well as awards, certifications, and many other professional positions, credentials, and achievements.

You can also view each thought leader’s content by going to their profile on Thinkers360, scrolling down to the “Publication” section, and then expanding to see all their content, awards, and recognition. This includes direct links to their content published around the web such as articles, blogs, books, podcasts and speaking.

To work with any of these thought leaders, analysts and influencers or to amplify your own company, executives, content, news and events, simply join any of our enterprise plans. Our enterprise clients average 10X ROI on amplification. For influencer marketing campaigns and warm introductions, contact us at info@thinkers360.com.

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Join us on Thinkers360 — Connecting Global Brands with the World’s Foremost Thought Leaders, Analysts and Influencers for Game-Changing Results!

Thinkers360 is the world’s first, largest and premier B2B thought leader and influencer marketplace — including academics, advisors, analysts, authors, consultants, executives, influencers and speakers — with over 100M followers on social media combined. We are differentiated by our unique patented algorithms that measure thought leadership and authentic influence looking far beyond social media alone.

Brands, Organizations & Startups: Sign up to find and work with advisors, analysts, authors, influencers and speakers in your niche and to amplify your own executives, thought leaders, and content among our opt-in B2B decision maker, analyst and influencer community with 100M+ followers on social media combined! We specialize in B2B thought leadership marketing, B2B influencer marketing, B2B strategic marketing, and B2B analyst and influencer relations putting your brand in front of active B2B buyers, analysts and influencers worldwide. Our enterprise clients average 10X ROI on amplification! – Explore membership today!

Thought Leaders, Analysts & Influencers: To join the world’s largest opt-in B2B thought leader community and influencer marketplace, participate in our thought leadership leaderboards, earn our world-renowned digital award badges and credentials, blog on the #1 thought leadership blog on the Web, and build, amplify and monetize your professional brand – Sign-up today!

Readers & Writers: To contribute your own content and to browse amazing content – including articles/blogs, books, interviews, podcasts and videos, from our opt-in B2B thought leader, analyst and influencer community – Join Thinkers360 today!

Want to find and work with the world’s premier B2B advisors, analysts, authors, consultants, influencers and speakers (including access to our unique thought leader profiles and portfolios, in-depth reports and analytics, warm personal introductions, and our zero-transaction fee speaker bureau)?

Contact us to discuss any of your project needs at info@thinkers360.com

For advertising and sponsorship opportunities, please contact info@thinkers360.com.

Our Methodology

* The Thinkers360 patented algorithm helps to produce leaderboards that look across all thought leader roles and across the quantity and quality of their thought leadership content. It provides a valuable measure of thought leadership content, encourages genuine content creation, incorporates social media influence as one of the measures, and encourages richer profiles and portfolios through gamification.

Of course, no measurement system related to influence or thought leadership is perfect, but the thought leadership scoring system within Thinkers360 is a highly-differentiated approach to help you identify authentic thought leaders – looking far beyond social media – serving as the tip of the spear for your strategic marketing, thought leadership marketing, PR & corporate communications, and analyst and influencer relations objectives.

For more information, contact us today at info@thinkers360.com

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