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Featured Blogs - Forrester

Customer Zero Proves AI Works When Humans Change Customer Zero Programs Prove That AI Works When Humans Change Inclusive Design Is Automotive’s Overlooked Growth Opportunity B2B Social Media Influencers Have More Influence Than Ever Comcast Split Puts NBCUniversal In Play What Technology Leaders Should Not Miss At Technology & Innovation Forum Central Why Your AI Strategy Needs A DEXM Solution: Lessons From Nexthink Masters Of Experience The Dawn Of The Accidental Developer The Next Era Of B2B Events: 8 Data-Backed Shifts Defining 2026 The Next Era Of B2B Events: Eight Data-Backed Shifts Defining 2026 Identiverse 2026 Recap: Identity Security for Agentic AI Dominates Announcing The Forrester Wave™ On Extended Detection And Response Platforms: Platformization, AI, And…AI Announcing The Forrester Wave™ On Extended Detection And Response Platforms: Platformization, AI, And … AI Use EO 14409 As A Canary For Enterprise PQC Migration And Procurement Use The New Executive Order As A Canary For Enterprise PQC Migration And Procurement EO 14409 Makes PQC Migration A Multi-Year Operational Program For Federal Security Leaders New Executive Order Makes PQC Migration A Multiyear Operational Program For Federal Security Leaders AI Is Moving Fast, But Trust Is Struggling To Keep Up: Why Security And Risk Leaders Can’t Miss Forrester’s AI Forum Answer Engines Will Select Your Content. Your Digital Experience Has To Do More. Meta Gambles With Its Trust In Prediction Markets The EU’s Digital Markets Act Meets The Mobile OS, Round 2 Don’t Just Hear About The IT Singularity — Work Through It At Our Austin Tech Forum Don’t Just Hear About The IT Singularity — Work Through It At Our NYC Tech Forum The Cost Of AI Productivity Is Less Creativity Dollars And Sense At FinOps X 2026: Is AI Value Management Bigger Than FinOps? Quantum Security Is No Longer Optional: A Practical Blueprint For Successful Implementation The AI Orchestration Layer In Banking Is The New Battleground The Canary in the CDP Mine: Databricks CustomerLake Is The Litmus Test For Agentic Marketing The Canary in the CDP Mine: Databricks CustomerLake Is The Litmus Test For Agentic Marketing AI Forces A Redesign Of How Marketing And Agencies Work The IT Singularity Is Here: Announcing Forrester’s 2026 Technology Events
Prime Day, June 2026: How Retailers Competed With Amazon
Sucharita Kodali · 2026-06-30 · via Featured Blogs - Forrester

Prime Day in June 2026 was a whirlwind of activity in retail. We reviewed 116 retail and brand websites to see which jumped on the shopping activity bandwagon June 23–26. Overall, we saw that:

  • Almost three out of five sites we reviewed “participated” in Prime Day week … That is, these brands offered specials more closely tied to Prime Day spirit and timing. Examples included Best Buy’s Tech Fest sale, Dick’s Sporting Goods Dick’s Deal Days, Macy’s Star Deals Week, and Walmart’s Deals And More.
  • … and even more had in-progress sales. Four out of five of the sites we reviewed offered discounts of some kind. Those we didn’t count as Prime Day “participants” included sites that had ongoing sales not tied to Prime Day week, often with broader themes such as the Fourth of July or even a continuation of Father’s Day (June 21).

Discounts and specials ranged in scope.

  • Sitewide discounts were few. Brooks Brothers offered 30% off sitewide, and Menards promoted an “11% rebate on everything.” In variations on this theme, PetSmart offered an “extra 20% off thousands of items online” with a code, and JCPenney offered “up to 40% off + extra 35% off with coupon.”
  • Some sites tied specials to specific categories. American Eagle Outfitters and Ann Taylor both offered 25% off new arrivals specifically. J.Crew promoted 50% off women’s swim and cover-ups.
  • Free shipping offers were limited. Most free shipping offers required a minimum purchase amount. In a variation, Sur La Table offered free shipping specifically on kitchen knives.
  • Bundling and countdowns were other tactics. Lowe’s offered “up to an additional 25% off when you bundle select major appliances,” offering an additional 10% off for buying two, 15% off for buying three, etc. Ray-Ban’s prominent countdown clock suggested that shoppers snap up the limited-time offer of “up to 25% off sunglasses.”

Being a loyalty program member sometimes meant additional perks. Bolstering the value of being an “insider,” we saw some retailers and brands offering their members:

  • Sitewide discounts. Ulta Beauty Rewards members were eligible for 20% off everything online with a code (with some exclusions, as to be expected).
  • Free shipping offers. Examples included Ace Hardware (Ace Rewards), Adidas (adiClub), and Bloomingdale’s (Loyallist). REI co-op members received free shipping whereas nonmembers had to make a minimum $60 purchase to qualify.
  • Additional discounts. Bass Pro Shops offered Club Members an extra 10% off on online orders of $50 or more.
  • More loyalty rewards. LEGO offered double loyalty points for the week, and MUJI Rewards members could earn “3X Rewards Points” on their online order.

Brand manufacturers were generally careful about offers. We saw:

  • Limited promotions. Bose offered “up to 50% off” specific categories in its four-day Summer Flash Sale. Clinique provided 25% off cleansers, clarifying lotions, and makeup removers — with a code. Both Levi’s and Michael Kors promoted an extra percentage off sale styles specifically.
  • Exclusive rewards for buying directly from the brand. Dyson offered “exclusive savings” only “when you buy direct at Dyson.com.” Similarly, Nespresso’s Coffee Perk Days promoted “20% off coffee favorites … only at Nespresso.”
  • No offers. Columbia Sportswear, Glossier, Google, Patagonia, The North Face, UGG, and Warby Parker were some of the brands that offered no specials on their sites during the week.

If you’re a Forrester client and would like further insights into our findings, please schedule a guidance session or inquiry with me or reach out to your account manager or client success manager.

Categories

Blog

Google Goes All-In: An AI-Operated System, Not AI-Assisted Products

Will Consumers And Marketers Follow? Three years ago, Google was on the defensive. ChatGPT reset expectations for search experiences and Microsoft gained early momentum with its investments in OpenAI. Today, the answer engine race continues, but Google is back in pole position. Even with new market diversification thanks to OpenAI and Anthropic, Google remains the […]

Blog

Retail’s Incremental Total Experience Shift: Select Brands See Significant Improvement

Forrester assessed 41 major US retailers for our Total Experience Score to determine how well brands win and serve customers. Retailers have work to do: The average Total Experience Score across all retailers was a mere 59.1 on a 100-point scale. Still, retail did improve compared to last year, increasing a statistically significant 0.4 points […]

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