Karnataka Chief Minister D K Shivakumar has announced the creation of the Prajaseva Department, a dedicated public grievance redressal mechanism headed by a minister. | Photo Credit: via PTI

Karnataka Chief Minister D K Shivakumar on Saturday announced establishing a new department, to be named ‘Prajaseva,’ and to be headed by a minister, to streamline public grievance redressal.

After chairing a cabinet meeting here, he said district ministers would be required to hold regular public interactions across all Assembly constituencies to address citizens’ concerns.

The cabinet meeting also decided to provide a 15-day window for eligible people residing in buildings completed before May 31, 2000, to apply for permanent electricity connections by furnishing photographic and GPS evidence.

“The first decision we have taken today concerns public grievances. People have many problems. When district ministers visit, when the Chief Minister meets people, or when protests are held, we must respond to their feelings and issues,” Shivakumar told reporters after the second cabinet meeting of his government.

Dedicated minister and IAS officer to oversee new mechanism

He said the government would establish a separate Prajaseva Department with an exclusive minister and dedicated administrative machinery to examine petitions and ensure timely responses from the administration.

“We are creating a separate ministry called the Prajaseva Department (Public service department). A separate minister will be assigned responsibility for this department,” he said.

Shivakumar said a senior IAS officer would head the grievance-monitoring mechanism and applications submitted to ministers, including those received directly by the Chief Minister, would be routed through the department for review and follow-up.

District ministers to hold weekly public outreach meetings

As part of the initiative, district ministers would be mandated to conduct weekly grievance-redressal and public outreach meetings at the taluk level in the presence of local legislators.

“For all the 224 Assembly constituencies, district ministers will be required to visit one taluk every week and conduct public interaction meetings and grievance-redressal meetings under the auspices of Prajaseva Department,” he said.

15-day window for permanent electricity connections

On the issue of permanent electricity and water connections, Shivakumar said the government had decided to relax certain conditions following representations from residents affected by some restrictions.

He said buildings completed before May 31, 2000, and currently having temporary electricity connections would be given an opportunity to seek permanent residential connections.

“People whose buildings were completed before 31 May 2000, who currently have temporary electricity connections and who have applied for permanent residential connections, will be given 15 days time from the date the Government Order is issued,” he said.

The Chief Minister clarified that applicants would be required to submit photographs and GPS coordinates of existing structures and that no new constructions would be allowed to avail the benefit.

Shivakumar said detailed guidelines would be incorporated in the Government Order before its issuance and that local bodies would be responsible for implementing the decision thereafter.

Published on June 20, 2026