Police have dismantled an illegal call centre operating from the Verna Industrial Estate in South Goa and arrested 26 persons for allegedly cheating United States citizens by impersonating bank employees, officials said on Friday (May 29, 2026).

Acting on inputs, a raid was conducted at a factory hub in Verna in the early hours of May 28, where the illegal setup was found to be functioning, they said.

According to police, the accused targeted Americans by posing as officials of U.S.-based banks through internet-based calling systems. They allegedly duped victims by persuading them to transfer money under false pretences, often through gift cards.

All 26 accused, hailing from various states including Nagaland, Assam, West Bengal, Bihar, Madhya Pradesh, Gujarat and Maharashtra, were residing in rented accommodation at Sancoale in South Goa, police said.

During the operation, authorities seized 145 laptops, 45 mobile phones, routers, headphones and other electronic accessories used in the alleged fraud. The total value of the seized items is estimated to be around ₹55 lakh.

Police said the accused used virtual private network (VPN)-based calling and spoofing technology to mask their identity and location while contacting victims abroad. A case has been registered under the Bharatiya Nyaya Sanhita (BNS) and the Information Technology Act.

A local court on Thursday (May 28, 2026) remanded all the accused in police custody for two days. Officials said further investigation is under way to identify the others involved in the racket.

Police have urged the public to contact the national cybercrime helpline ‘1930’ or approach the nearest police station in case of suspicious activity.