Following Lieutenant Governor Taranjit Singh Sandhu’s directions, the Delhi Police will hold ‘Thana Divas-Jan Sunwai’ at every Police Station, every Saturday, from 10 a.m. to 2 p.m., from next week. 

“This shall serve as an open public hearing platform where members of the public may present their grievances, complaints, suggestions, requests for assistance, or matters relating to police functioning and public safety,” as per an official statement. 

To ensure effective supervision and accountability, all supervisory officers from the level of Special Commissioner of Police, Joint Commissioner of Police and other senior officials will attend Jan Sunwai compulsorily in rotation, as per a schedule to be drawn up by the concerned district, as per the statement. 

The presence of senior officers aims to ensure expeditious resolution of grievances and to strengthen public confidence in the grievance redressal mechanism.

Every police station will maintain a separate information sheet for recording grievances received during the public hearing as per the prescribed formats.

“Grievances requiring inquiry, verification, or field action shall be assigned immediately and disposed of within a reasonable timeframe. Pending grievances shall be reviewed periodically by the concerned ACP and DCP to ensure timely disposal,” as per the statement.