Exporters in India say they took on a portion of the cost of the 50% tariffs imposed by the U.S. in order to retain American customers, but now the only way they can benefit from the refunds process started by the U.S. government is by relying on the goodwill of their American business associates. They have no official recourse. 

The U.S. government on April 20 started the process for refunding the reciprocal tariffs imposed by its President Donald Trump since April last year. The system is to function through an online mechanism, and only American importers are eligible to avail of the refunds.