Ankur Bansal, CEO and Founder, GDi Partners

After demonstrating its ability to build modern digital public infrastructure, the next phase of public sector transformation lies in building artificial intelligence infrastructure that enables governments to move from reactive administration to proactive governance.

Ankur Bansal, CEO and Founder, GDi Partners, said while digital infrastructure has significantly improved the state’s ability to respond to citizen needs, AI has the potential to enable governments to predict needs, identify emerging challenges and deliver services proactively.

AI will change the relationship between the government and citizens by allowing systems to pick up early signals of a problem and rush support before it is needed, he said.

The National Rural Livelihoods Mission’s LokOS platform, developed in partnership with the Digital India Corporation and supported by GDi Partners, has brought millions of women from self-help groups into an integrated and real-time data ecosystem. This has enabled administrators to move beyond fragmented information and make more informed, data-driven decisions.

GDi Partners is an impact-driven start-up committed to transforming lives of individuals and communities for an equitable and inclusive world by co-working with governments and social sector organisations. India now has an opportunity to chart a unique path in AI adoption by focusing on public systems and inclusion, he said.

Drawing from the experience from organisation’s with the Haryana AI Development Programme, Umang Bhola, Manager, GDi Partners, said AI in governance is not about deploying a tool but it is about changing how a system works.

Deploying AI requires reimagining workflows, redefining accountability and moving beyond vendor-led pilots to government-owned integration, he said.

The transformative potential of AI across public service delivery, from proactively delivering agricultural advisories to farmers and intelligently easing government to citizens tasks through voice to enabling pattern detection and anomaly alerts in welfare programmes.

“If the transition unfolds well, citizens may no longer have to navigate multiple forms and complex processes. Governance could become conversational, responsive and significantly easier to engage,” said Bansal.

Published on June 19, 2026