In this episode of Businessline podcast, Sanjana B speaks with Joseph Anantharaju, Co-chairman & CEO, Happiest Minds Technologies, on how the surge in enterprise AI is reshaping the IT services industry. As players like OpenAI and Anthropic roll out enterprise tools, Anantharaju argues the real opportunity lies in building customised applications on top of these models. He outlines the main barriers to adoption — fragmented data, legacy systems and security concerns — and explains why data quality and governance are now central to AI success. The conversation also looks at how AI is changing software development, pushing engineers towards design, architecture and domain expertise, while nudging firms to move from a coding-led to an outcomes-driven approach. Despite automation, he expects Indian IT to remain a major employer, with demand shifting towards modernisation, security and data-led services.

(Host: Sanjana B; Producer: Siddharth Mathew Cherian.)

Published on April 25, 2026